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The Willows Hotel

eee - (888) 323-5826
The Willows Hotel, 555 West Surf Street, Chicago, IL -(888) 323-5826
Area: Lincoln Park
(Map)
3.95
HOTEL RATING: 
GOOD
3.95 out of 5 (830 Ratings)
2.9 miles The Outset Chicago
v15 mins driving
BOOK ONLINE OR CALL - (888) 323-5826
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Hotel Description
The Willows Hotel is nestled on a tree-lined street in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Free WiFi, 24-hour coffee & tea service, and cozy guest rooms featuring modern amenities are included with every stay at the Willows Hotel. With nearby access to public transport systems, guests at the Willows can easily explore popular city center attractions, including the Steppenwolf Theater and Wrigley Field. The Lincoln Park Zoo along with the scenic Lake Michigan coastline is also only minutes away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
A
Business Center
w
Non Smoking
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Golf Course
` 24-Hour Front Desk
` Elevator
` Concierge services
` Fireplace
` Free Wi-Fi
` Off-Site parking
` English
` Romanian
` Spanish
` Non-Smoking Rooms Available
` Parking Available
` Pub crawls
` Smoke alarms
` Guests can opt-out of daily cleaning service
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Staff trained in safety protocol
` Food delivery
` Daily disinfection
` Entertainment services
` Luggage storage & lockers
` Non-smoking property
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Cleaning products available
` Parking available (charges may apply)
` Xerox/fax in business center

The Willows Hotel Guest Reviews

Overall Average Score: 
Good (3.95 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Bonnie, Westfield, visiting Riviera Theatre

I would book a room here again. Very friendly and comfy place!

Liked: Everything else! The staff was very friendly and attentive. Rooms very clean and comfortable!
Disliked: Wish they had more free parking.

3

Pleasant - 3.0 out of 5

R. Hoffman, LaPorte

We loved the hotel, but within 45 minutes of each other two different employees just walked in to our room. Luckily it wasn't at an inopportune moment. We told the front desk and all that was said was "sorry". Would have loved to give 5 stars, but this tainted the stay. Breakfast also lacked a lot for the class of the rest of the hotel.

Liked: Wonderful old architecture,
Disliked: Room intrusions; breakfast.

4

Very Good - 4.0 out of 5

Maureen

Loved the hotel - the area was great - lots of places to walk. The staff were helpful, friendly and quite nice. Would recommend it to others!

Liked: Loved the hotel and staff
Disliked: Our room was very, very small

4.5

Wonderful - 4.5 out of 5

Jerzy Thu, 31 July 2025

Superb

4

Very Good - 4.0 out of 5

Kaeleigh Mon, 28 July 2025

Booked after a canceled flight...

Liked: Big room
Disliked: Old and small bathroom

5

Exceptional - 5.0 out of 5

Douglas Sat, 26 July 2025

Exceptional

4

Very Good - 4.0 out of 5

Carol Wed, 23 July 2025

Very good

Liked: Location to Wrigley field
Disliked: The carpeting in the room needs replacement, felt old and dirty

4

Very Good - 4.0 out of 5

Margaret Fri, 18 July 2025

Very good

4.5

Wonderful - 4.5 out of 5

Glynn Fri, 18 July 2025

Superb

3

Pleasant - 3.0 out of 5

Joan Thu, 17 July 2025

A decent one-night stay ins...

Liked: The location is great. The building itself is very appealing.
Disliked: There was a mild mildew smell in the hallway. We had to keep the blinds closed due to the proximity to a parking garage and apart building.

5

Exceptional - 5.0 out of 5

Nancy Wed, 16 July 2025

Lovely

Liked: Location
Disliked: No breakfast included

4.5

Wonderful - 4.5 out of 5

Anne Wed, 16 July 2025

Superb

Liked: The location is great. Close to many restaurants and the lake. Located on a quiet street. The staff was so kind and answered all question immediately. They were always ready to help kept the lobby clean and welcoming. The room was comfortable, spacious and clean.
Disliked: Liked everything

3.5

Good - 3.5 out of 5

Nancie Tue, 15 July 2025

Good

Liked: Great location with many bars and restaurants nearby.

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The Willows Hotel 555 West Surf Street, Chicago, IL