I would book a room here again. Very friendly and comfy place!

Liked: Everything else! The staff was very friendly and attentive. Rooms very clean and comfortable!
Disliked: Wish they had more free parking.

We loved the hotel, but within 45 minutes of each other two different employees just walked in to our room. Luckily it wasn't at an inopportune moment. We told the front desk and all that was said was "sorry". Would have loved to give 5 stars, but this tainted the stay. Breakfast also lacked a lot for the class of the rest of the hotel.

Liked: Wonderful old architecture,
Disliked: Room intrusions; breakfast.

Loved the hotel - the area was great - lots of places to walk. The staff were helpful, friendly and quite nice. Would recommend it to others!

Liked: Loved the hotel and staff
Disliked: Our room was very, very small

We travel frequently. This was...

Liked: The location was near our son and daughter in law.
Disliked: During the stay we were told that there is a 20% discount for visiting family, but the manager (Juan) would not give us the discount apparently because we had not requested it in advance. Our room had no chair, table, note pad or pen. We asked about the cost of another room, but the manager just said prices varied with no clearer explanation. We come to Chicago frequently to visit with family, but will never stay at the Willows again.

Superb

Liked: It?s close to everything
Disliked: My hot water didn?t get hot it was warm or cold . My bathroom didn?t have any wash rags and towels had to call for them

Good

Old and Unwelcoming

Disliked: Building old. Place has potential if it actually was remodeled and if the rooms were clean. Very dirty. The outlets sparked as we used them. Would not recommend this place.

Didnt spend a lot of...

Liked: Location was close to Wrigleyville and other shops. The Host was extremely helpful and friendly. Made us feel very welcome from the start.
Disliked: Prices definitely inflated during Cubs games but i understand the reasoning. No complimentary breakfast due to Covid.

Great location, good price, disappointing...

Liked: The location was wonderful! The price was good. The staff was professional.
Disliked: The room was rundown. The shampoo dispenser was broken.

Very good

Excellent welcome

Liked: Very pleasant welcome from the manager. Glad to have close parking and places to eat.

Very good

Liked: We like the location and the appearance of the hotel. The room although small is comfortable and reasonable for the price.
Disliked: The room was nice and cleaned on first day when checked in.But, the house keeper failed to come in and clean the room on second day. The evening front desk can be more friendly and hospitable.