The Willows Hotel Guest Reviews
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|5.1 miles from Chicago centre|
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Bonnie, Westfield, visiting Riviera Theatre Thu, 14 May 2015
I would book a room here again. Very friendly and comfy place!
Liked: Everything else! The staff was very friendly and attentive. Rooms very clean and comfortable!
Disliked: Wish they had more free parking.
R. Hoffman, LaPorte Sat, 9 March 2013
We loved the hotel, but within 45 minutes of each other two different employees just walked in to our room. Luckily it wasn't at an inopportune moment. We told the front desk and all that was said was "sorry". Would have loved to give 5 stars, but this tainted the stay. Breakfast also lacked a lot for the class of the rest of the hotel.
Liked: Wonderful old architecture,
Disliked: Room intrusions; breakfast.
Maureen Fri, 3 December 2010
Loved the hotel - the area was great - lots of places to walk. The staff were helpful, friendly and quite nice. Would recommend it to others!
Liked: Loved the hotel and staff
Disliked: Our room was very, very small
Keven Fri, 16 March 2018
Liked: Location and staff
Disliked: Room could be updated. Was not happy with the large cockroach in the room!
Verified Hotel Guest Fri, 16 March 2018
Liked: Nice rooms and character
Disliked: Awful shower. No water pressure and water barely hot.
Adele Fri, 9 March 2018
Alyssa Fri, 9 March 2018
Kevin Mon, 5 March 2018
Good stay in a great...
Liked: The bed was very comfortable and the room was nice and clean. The staff was extremely nice and took care of some small things I had asked for. Overall, the customer experience was good. I'd recommend the hotel to someone who doesn't know the city well.
Disliked: I didn't like the view at all; we ended up on the first floor and could only see the alleyway. I had asked for a bottle of champagne but, it was not included as I had asked. The stay was for my wife's birthday but, the hotel didn't do anything special to commemorate it.
Tara Sun, 25 February 2018
Bradford Tue, 20 February 2018
Anonymous Sun, 18 February 2018
Anonymous Sat, 10 February 2018
Liked: The bed was nice and comfortable.
Disliked: Parking was horrible you had to pay an extra 24 dollars to use the hotel garage which was not specified when I booked.
Darrell Mon, 29 January 2018