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The Willows Hotel eee - (855) 304-8562
The Willows Hotel, 555 West Surf, Chicago, IL -(855) 304-8562
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BOOK ONLINE OR CALL - (855) 304-8562
4.25
HOTEL RATING: 
VERY GOOD
4.25 out of 5 (459 Ratings)
5.1 miles from Chicago centre
BOOK ONLINE OR CALL - (855) 304-8562
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Hotel Description
The Willows Hotel is nestled on a tree-lined street in Chicago's prestigious Lakeview and Lincoln Park neighbourhoods. Free daily breakfast 24-hour coffee & tea service free WiFi and cozy guest rooms featuring modern amenities are included with every stay at the Willows Hotel. With nearby access to public transport systems guests at the Willows can easily explore popular city centre attractions including the Steppenwolf Theatre and Wrigley Field. The Lincoln Park Zoo along with the scenic Lake Michigan coastline is also only minutes away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
Other Amenities
` Restaurant
` Golf Course
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Elevator
` Hair dryer
` Bathtub
` Refrigerator
` bathrobes
` Heating
` On-site parking
` mini bar
` telephone
` alarm clock
` blackout curtains
` Concierge services
` Fireplace
` Free Wi-Fi
` Off-Site parking
` Daily Housekeeping
` English
` Bulgarian
` Italian
` Spanish
` Parking Available
` Exterior Corridor
` Linens
` Carpeting
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Doctor/nurse on call
` Sterilizing equipment
` Staff trained in safety protocol
` Grocery delivery
` Contactless check-in/out
` Food delivery

The Willows Hotel Guest Reviews

Overall Average Score: 
Very Good (4.25 out of 5)

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5

Exceptional - 5 out of 5

Bonnie, Westfield, visiting Riviera Theatre Thu, 14 May 2015

I would book a room here again. Very friendly and comfy place!

Liked: Everything else! The staff was very friendly and attentive. Rooms very clean and comfortable!
Disliked: Wish they had more free parking.

3

Pleasant - 3 out of 5

R. Hoffman, LaPorte Sat, 9 March 2013

We loved the hotel, but within 45 minutes of each other two different employees just walked in to our room. Luckily it wasn't at an inopportune moment. We told the front desk and all that was said was "sorry". Would have loved to give 5 stars, but this tainted the stay. Breakfast also lacked a lot for the class of the rest of the hotel.

Liked: Wonderful old architecture,
Disliked: Room intrusions; breakfast.

4

Very Good - 4 out of 5

Maureen Fri, 3 December 2010

Loved the hotel - the area was great - lots of places to walk. The staff were helpful, friendly and quite nice. Would recommend it to others!

Liked: Loved the hotel and staff
Disliked: Our room was very, very small

0.5

Poor - 0.5 out of 5

Lloyd Wed, 28 July 2021

We travel frequently. This was...

Liked: The location was near our son and daughter in law.
Disliked: During the stay we were told that there is a 20% discount for visiting family, but the manager (Juan) would not give us the discount apparently because we had not requested it in advance. Our room had no chair, table, note pad or pen. We asked about the cost of another room, but the manager just said prices varied with no clearer explanation. We come to Chicago frequently to visit with family, but will never stay at the Willows again.

4.5

Wonderful - 4.5 out of 5

Eyonna Tue, 27 July 2021

Superb

Liked: It?s close to everything
Disliked: My hot water didn?t get hot it was warm or cold . My bathroom didn?t have any wash rags and towels had to call for them

3.5

Good - 3.5 out of 5

Olawale Tue, 27 July 2021

Good

1.5

Poor - 1.5 out of 5

Demeulenaere Tue, 27 July 2021

Old and Unwelcoming

Disliked: Building old. Place has potential if it actually was remodeled and if the rooms were clean. Very dirty. The outlets sparked as we used them. Would not recommend this place.

5

Exceptional - 5 out of 5

David Mon, 26 July 2021

Didnt spend a lot of...

Liked: Location was close to Wrigleyville and other shops. The Host was extremely helpful and friendly. Made us feel very welcome from the start.
Disliked: Prices definitely inflated during Cubs games but i understand the reasoning. No complimentary breakfast due to Covid.

2

Disappointing - 2 out of 5

Mack Mon, 26 July 2021

Great location, good price, disappointing...

Liked: The location was wonderful! The price was good. The staff was professional.
Disliked: The room was rundown. The shampoo dispenser was broken.

4

Very Good - 4 out of 5

Anonymous Sat, 17 July 2021

Very good

4

Very Good - 4 out of 5

Bobbi Sat, 17 July 2021

Excellent welcome

Liked: Very pleasant welcome from the manager. Glad to have close parking and places to eat.

4

Very Good - 4 out of 5

Anonymous Fri, 16 July 2021

Very good

Liked: We like the location and the appearance of the hotel. The room although small is comfortable and reasonable for the price.
Disliked: The room was nice and cleaned on first day when checked in.But, the house keeper failed to come in and clean the room on second day. The evening front desk can be more friendly and hospitable.

4

Very Good - 4 out of 5

Shanika Fri, 16 July 2021

Nice but less than expected

Liked: It was located in a very quaint neighborhood and there was a lot to do and see. It however was lacking in cleanliness a bit. The room also seemed bigger in the photos.
Disliked: There was nothing I hated. It just wasn?t as I had imagined it.

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The Willows Hotel 555 West Surf, Chicago, IL