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The Willows Hotel eee
The Willows Hotel, 555 West Surf, Chicago, IL -(855) 304-8562
Area: Lincoln Park
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BOOK ONLINE OR CALL - (855) 304-8562
4.35
HOTEL RATING: 
EXCELLENT
4.35 out of 5 (359 Ratings)
5.1 miles from Chicago centre
BOOK ONLINE OR CALL - (855) 304-8562
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Hotel Description
The Willows Hotel is nestled on a tree-lined street in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Free daily breakfast 24-hour coffee & tea service free WiFi and cozy guest rooms featuring modern amenities are included with every stay at the Willows Hotel. With nearby access to public transport systems guests at the Willows can easily explore popular city center attractions including the Steppenwolf Theater and Wrigley Field. The Lincoln Park Zoo along with the scenic Lake Michigan coastline is also only minutes away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
w
Non Smoking
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` No Smoking Rooms/Facilities
` Golf Course
` Laundry
` Newspapers
` Parking
` Safety Deposit Box
` Air Conditioning
` Concierge Service
` 24-Hour Front Desk
` Elevator
` Dry cleaning
` Internet services
` Non-smoking throughout
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Snack bar
` Daily maid service
` Daily Housekeeping
` Street parking
` Parking garage
` Wine/champagne
` Bottle of water
` Fruits
` Chocolate or cookies
` Fitness
` Breakfast options
` Pub crawls
` Stand-up comedy
` Movie nights
` Carbon monoxide source
` Use of cleaning chemicals that are effective against Coronavirus
` Linens, towels and laundry washed in accordance with WHO guidelines
` Room is disinfected daily
` Rooms sealed for guest after cleaning
` Social distancing in dining areas
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Hand sanitizer in room and common areas
` First aid kit available
` Cashless payment available
` Social distancing rules
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Hand sanitizer in guest accommodation and key areas
` Physical distancing rules
` Property is cleaned by professional cleaning companies
` All plates, cutlery, glasses and other tableware have been sanitized
` Guests can opt-out of accommodation cleaning service

The Willows Hotel Guest Reviews

Overall Average Score: 
Excellent (4.35 out of 5)

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5

Exceptional - 5 out of 5

Bonnie, Westfield, visiting Riviera Theatre Thu, 14 May 2015

I would book a room here again. Very friendly and comfy place!

Liked: Everything else! The staff was very friendly and attentive. Rooms very clean and comfortable!
Disliked: Wish they had more free parking.

3

Pleasant - 3 out of 5

R. Hoffman, LaPorte Sat, 9 March 2013

We loved the hotel, but within 45 minutes of each other two different employees just walked in to our room. Luckily it wasn't at an inopportune moment. We told the front desk and all that was said was "sorry". Would have loved to give 5 stars, but this tainted the stay. Breakfast also lacked a lot for the class of the rest of the hotel.

Liked: Wonderful old architecture,
Disliked: Room intrusions; breakfast.

4

Very Good - 4 out of 5

Maureen Fri, 3 December 2010

Loved the hotel - the area was great - lots of places to walk. The staff were helpful, friendly and quite nice. Would recommend it to others!

Liked: Loved the hotel and staff
Disliked: Our room was very, very small

4

Very Good - 4 out of 5

Chrys Mon, 28 September 2020

I would stay here again

Liked: No breakfast because of covid
Disliked: It was very satisfactory. But if you want me to nit pick I?d say the carpet had to be replaced. I love old quaint hotels and I think this fit the bill. I didn?t like the soap options in bathroom so we bought our own no big deal.

1.5

Poor - 1.5 out of 5

Anonymous Sat, 26 September 2020

Poor

Liked: With the virus going on breakfast of course wasn't available. We were offered coffee however. The room/ bathroom was very clean. Parking was close & reasonable. The people on duty the day/ evening shifts were very nice. The neighborhood was quiet.
Disliked: The air conditioner in the room sounded like a lawn mower & there was a constant loud noise that seemed to be coming from the top of the building throughout the night. Maybe the air conditioning system for the hotel? We were awake majority of the first night and left at 4:30 am the second night. It's too bad because the hotel overall has been redone nicely.

2.5

Fair - 2.5 out of 5

Diana Fri, 25 September 2020

Meh

Liked: Staff was great, hotel location wasnt my fave. Hotel itself was a 4/10. Breakfast and other amenities werent available aS indicated

4

Very Good - 4 out of 5

Anonymous Thu, 24 September 2020

Parking rate

Disliked: there is no free parking around and parking rates for the two parking lots in the neighborhood is $23/day

4

Very Good - 4 out of 5

Declan Tue, 22 September 2020

Very good

5

Exceptional - 5 out of 5

David Wed, 16 September 2020

Liked: Location
Disliked: No

4.5

Wonderful - 4.5 out of 5

James Wed, 16 September 2020

Great location for restaurants and...

Liked: Location
Disliked: No coffee maker in the room.

5

Exceptional - 5 out of 5

Leah Mon, 14 September 2020

Great!! Will stay again

Liked: Very close to the hospital, restaurants, shopping, GREAT quiet location...staff was AMAZING!!! Made a hard situation (hospital) 100 times better for a worried mom!!!! Can?t recommend enough!

4.5

Wonderful - 4.5 out of 5

Debra Fri, 11 September 2020

Superb

2.5

Fair - 2.5 out of 5

Anonymous Fri, 11 September 2020

Overpriced

Liked: Great location! Within walking distance to the zoo and wrigley field. Relatively clean. Quiet.
Disliked: Outdated, overpriced, bathroom very small (barely enough room to turn around), bed was uncomfortable, A/C in room was very loud- made it difficult to sleep

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The Willows Hotel 555 West Surf, Chicago, IL