I would book a room here again. Very friendly and comfy place!

Liked: Everything else! The staff was very friendly and attentive. Rooms very clean and comfortable!
Disliked: Wish they had more free parking.

We loved the hotel, but within 45 minutes of each other two different employees just walked in to our room. Luckily it wasn't at an inopportune moment. We told the front desk and all that was said was "sorry". Would have loved to give 5 stars, but this tainted the stay. Breakfast also lacked a lot for the class of the rest of the hotel.

Liked: Wonderful old architecture,
Disliked: Room intrusions; breakfast.

Loved the hotel - the area was great - lots of places to walk. The staff were helpful, friendly and quite nice. Would recommend it to others!

Liked: Loved the hotel and staff
Disliked: Our room was very, very small

Exceptional

The Willows provided us the...

Liked: So, during this pandemic, we didn't actually have any breakfast or maid service. But the hotel staff, and in particular the WONDERFUL manager, were very generous with coffee, a room upgrade, and helpful suggestions about the area. The lighting the in room was very good; MUCH better than average. The location was absolutely IDEAL... right next door to our daughter and son-in-law's new apartment.
Disliked: Hm... towels could have been a bit thicker.

Good

Disliked: Heating

Liked: Excellent, responsive, positive staff. Very helpful.
Disliked: Some of the guests were smoking in their rooms on our floor, which we could clearly smell even in our room.

Very good

Hands down best service and...

Superb

Liked: That heater to keep me warm.
Disliked: No.

Exceptional