The Whitehall Houston Guest Reviews
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|1.1 miles from Houston centre|
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Michael McL, Kingwood, TX, visiting Revention Music Center Mon, 17 March 2014
We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.
Liked: Friendly staff.
Disliked: Not impressed at all.
Clautilde, Port Lavaca TX Wed, 6 July 2011
Liked: Great location to watch the fireworks
Disliked: The room was small.
Deandra Sat, 1 August 2020
Jillian Thu, 30 July 2020
Liked: It was clean and the staff were super friendly and personable. Very amenable.
Disliked: Everything was closed, but not their fault....it was during the COVID pandemic. I think we were one of maybe 4-5 people MAX.
Leticia Tue, 21 July 2020
Ahmed Tue, 14 July 2020
Steven Wed, 25 March 2020
Ricardo Wed, 18 March 2020
Liked: The location is excelent. The breaksfast also very good
Disliked: The two beds were too small for my family (me, wife and two kids). I think they were twin beds instead of queen or king beds. Very unconfortable
Rafael Tue, 17 March 2020
Keshia Sat, 14 March 2020
Carla Mon, 9 March 2020
Liked: Very friendly staff and we were able to take the hotel shuttle to the concert at the Toyota center.
Gomez Sun, 8 March 2020
Liked: Welcoming staff. Beautiful room. Walking distance to Toyota Center about 15 minutes away if you walk. About 5 minutes if you drive.
Disliked: Had roaches, didn't replace coffee cups with clean ones, found a needle and my sister got poked with it. You don't notice these things because the room is beautiful and comfortable. Didn't have a little fridge which wasn't convenient. You must use valae parking 20 dollars a day. Which adds up if we have 2 cars. Reserve for 4 guests and breakfast was for 2 persons only.