We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Wonderful Stay for a Good...

Liked: I loved the cleanliness, the comfort, and the apparent upkeep of the hotel and the attentiveness and hospitality of the staff.
Disliked: The beds were not terrible, but not comfortable either.

Exceptional

This guest did not leave comments about this hotel.

Good

Exceptional

Neutral

Liked: The location and that the rooms are spacious
Disliked: Staff are very rude. Also breakfast is coupons at the restaurant. The elevator is very slow and doesn’t work properly

Executive suite more like motel...

Liked: I love the people who worked at the front desk and the restaurant for breakfast. They made us feel so comfortable
Disliked: The room was falling apart and outdated. The mirror for example looked it was falling apart and the floor was damaged . Location was not nice the highway woke me up more than anything. Worst the valet were so rude and actually made us feel not welcome . One even snapped at my husband . J

Good

Wonderful stay! We will be...

Liked: Everyone who assisted us were friendly and courteous. Great location!