Not impressed. Would not spend the money to stay there again.

Liked: The doormen and the bellboy were pleasant and the atmosphere in the hotel for the most part was pleasant and pretty.
Disliked: Could not get into our rooms until 4:30. Check in was at 3pm. It stressed out my daughter because we were needing to get ready and eat and make it to her first concert at 6:00pm, a 15 minute cab ride away. The phone was broken, so I could never talk to the front desk without going downstairs. The faucet on the tub fell off in my hand, so I had to fix it repeatedly and had no time for someone to fix it since we were already running late.

Very good

Liked: The stay was pleasant. Hotel was on the older side, but nice none the less. It's like a step back in history. Close to a lot of things to do and eat. Would stay again.

Superb

Liked: Super clean, friendly staff, great location in downtown Chicago, amazingly low prices!!
Disliked: Lobby and restaurant closed due to Covid -19

Bad

Liked: The room is so dirty, the bedsheets are disgusting the worst hotel I've ever stayed at.

Exceptional

Liked: Staff was amazing and understood exactly what I needed for the night and midday.
Disliked: NA

Pleasant

Disliked: The old shower curtain in the bathroom

Good

Liked: The Whitehall is in an excellent location and staff is super nice! The bed was very comfy.
Disliked: The hotel needs a little updating and shower lining needs to be replaced.

Our stay in Chicago was...

Liked: Only thing good was the location.
Disliked: The room was suppose to have a city view, it did not. Some of The lights didn?t work, the shower didn?t drain. The sink water was so powerful it splashed up. We were not aware of the 75$ hold for each night. Walls are so thin you can hear people all night long. Smelled like nasty gym bag in the halls. The pillows, your head just sunk so basically like not having a Pillow. The hotel was extremely outdated and old! The biggest thing of all was the air conditioning, our rooms was 75degrees the whole time even though we had it set at 69. Sooo uncomfortable!

Superb

Very poor

Liked: The location was great.
Disliked: The bed was not comfortable. There was no microwaves in the facility.