Name: The Whitehall Downtown Houston
Address: 1700 Smith Street, Houston, TX
Telephone: (888) 608-6346

We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Exceptional

It was fun for 4...

Liked: It was clean the valet was nice. The rooms were big enough and clean. Close to downtown fun. Restaurants in the hotel was a plus also
Disliked: N/A

My stay had a great...

Liked: The staff were very professional and hospitality was great!
Disliked: It wasn’t what I excepted from looking at the website. But it was clean! The outside of the hotel looked very nice and gave that upscale vibe!

Exceptional

Pleasant

Disliked: Really dated property

Pleasant

Liked: Room was clean. Facilities seemed older but were all right.
Disliked: Beds were small and uncomfortable. The air conditioner didn't work that well.