We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Good

Liked: Our room, and the location was very good
Disliked: We only used restaurant bar once, which was OK. I asked for a room away from the elevators and ours was almost infront of them. Pity about the elevators being under maintenance.

Pleasant

Liked: Room was small but nice.
Disliked: Very noisy in hallways outside room until 3 or 4 am. . Also street traffic was loud and all night long.

Clean comfy and cozy

Liked: Pool area is great. Room was spacious and comfortable
Disliked: Signage could be better. Ended up on house keeping floor looking for pool

Exceptional

Overall it was ok.

Liked: Staff was excellent!!!! Very friendly from the initial telephone call when reserving to the coffee shop attendants.
Disliked: We requested a room for 3 children and 2 adults. The beds were extremely small and there was no pull out couches. For the amount paid we would not be going back.

While I was here to...

Liked: Beds are comfortable,housekeeping attentive and polite,shuttle staff was attentive.
Disliked: Poor customer service at front desk . Did not get my email correct,was double billed by valet staff, could not do early check out,never received email proof of payment. Limited entertainment, no cabs ,elevator wait time was unbelievable for a hotel of this stature,and could not check out from tv.In terms of obtaining information for evening activities would get conflicting information .

At this price, for sure...

Liked: Good location
Disliked: I realize at some point one elevator must be down for maintenance, and I realized the might be a need for one room to be right next to the one remaining functional elevator, but that's all I heard all night.

Great downtown hotel. Look forward...

Liked: Great hotel just off the edge of downtown. Perfect for our needs of in/out and access to UH.

Beautiful lobby and second floor...

Liked: Location
Disliked: The entire hotel is renovated except the rooms.They're small and outdated. The bathroom is extremely small.