The Whitehall Downtown Houston

We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Nice three day stay in...

Liked: Great restaurant, Edgar’s Hermano, where we had breakfast, lunch and dinner. Azedine was our server and he was great!
Disliked: The property is due for a few updates.

Superb

Exceptional

Very good

Liked: The discounts I had gained through Booking.com and it's proximity to my downtown event. Kind staff.
Disliked: No microwave. Forced to buy hot food and it isn't cheap.

Superb

Liked: Part and parcel bar was great as was edgar Hermanos for brekky thanks to the fab staff

Superb

Superb

Disliked: The pool was closed and not indicated on the site

Exceptional

Very good