We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Whitehall is filthy

Liked: Nothing
Disliked: Room shower bed restaurant

Good

The hotel was in a...

Liked: Staff was very courteous and helpful.

Good

Besides the front desk lady...

Liked: Right in the middle of downtown Houston..... didn?t have to look for parking and to top it off the Houston astros won their home game so the scene was amazing
Disliked: The front desk staff.... she was very rude

Good

Exceptional

Very poor

Superb

Disliked: This is a wonderful hotel with very friendly and helpful staff. Our room was upgraded at check in which was a great start to our holiday. The room was very clean and had the most comfortable bed. The pool area was also a great place to relax and enjoy the sun. The bars and restaurants in the hotel are very nice and Edgar?s Mexican restaurants is worth a visit.