Name: The Whitehall Downtown Houston
Address: 1700 Smith Street, Houston, TX
Telephone: (888) 608-6346

We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Pleasant

Very good

Exceptional

Comfortable, convenient and fairly priced...

Liked: The Whitehall is a gem in the heart of Houston. Convenient, fairly priced. Staff is friendly and helpful. Rooms are comfortable and clean. The coffee shop on site is a bonus and they are pet friendly. I stay here 3 or 4 times a year and always want to come back.

Pleasant

Liked: I liked the hotel
Disliked: For the price of the hotel it should be a bigger bathroom,and a shower. And the customers shouldn't be paying $40 when they are there attending a event. When customers are attending a event it should be a complimentary breakfast

Stay...

Liked: Location was ok & Ana Maria and Kevin was very helpful & calm with us checking in....
Disliked: One worker had an attitude at da front desk & my room wasn't clean 100%...

Very nice rooms and supporting...

Liked: Rooms were well appointed with comfortable beds. Valet parking was well managed. Food and Beverage offerings very good.

Pleasant

Liked: The location was prime close to everything with accessible public transportation to anywhere you want. The facility was clean and staff was amazing.
Disliked: The beds were too small, and we were close to the elevator and we heard it all night long.