We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Okay

Exceptional

Exceptional

Superb

Liked: The option to request a small fridge for your room was very helpful. The staff were all hospitable and friendly. Great location and access to the Houston tunnels was perfect for bad weather.

Exceptional

Exceptional

Exceptional

Very good

Liked: We loved the view of downtown Houston specially the Toyota center at night. The hotel accommodated is to one of the best views.
Disliked: While we were given a handicapped room to have more space for our family, the bathroom shower was not child friendly as the water flooded outside.

Hotel good reservation bad by...

Liked: staff were very accommodating when the Booking .com reservation didn't process correctly even thou it sent me a confirmation page and number by email, wont be using that sight again.
Disliked: Booking .com reservation didn't go through so had to make a new one at desk when checking in.