We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Exceptional

Liked: Rooms were clean
Disliked: Bathroom is small

Great place and excellent breakfast!!!

Liked: Breakfast was excellent! Pool is nice, great location and room was great!
Disliked: Minor things: visible paint touch ups, and scuffs on the wall and wall paper peeling.

Very good

Good.

Liked: Good room. Good beds.
Disliked: There was a man changing lamps in my floor 4th who was too noisy with his job, after 10pm.

Exceptional

Nice hotel, loved valet service...

Liked: The hotel was beautiful
Disliked: There is only 2 small elevators for 12 floors and they move extremely slow. I was surprised to see that there were no microwaves or fridges in the room for such an upscale hotel.

Overall my stay was comfortable

Liked: I thought I booked with 2 queen beds but I ended up with 2 double beds for my family of 4. The room was clean. The staff was EXCELLENT. The restaurant food was pretty good. Valet is the only parking they have. There is a shuttle that will take you where you need to go.
Disliked: The only downside was the extra small bathroom and the shower was not clean. I wish the rooms came with a refrigerator and microwave but they brought a fridge up to the room once I call the front desk. The fridge took a day to get cold and I needed for my small children's milk and food.

Exceptional

Disliked: My stay was awesome and the hotel workers made me feel right at home. Everyone we came encounter with was always so nice and friendly.

Not happy and definitely don?t...

Liked: Nice breakfast
Disliked: Rude staff, we even got separate beds, we felt that we weren?t taken care of. Even tho the Hotel was at full capacity it felt dead all the time. Valet parking sucks for $29 a day plus the tips that they expect.