We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

A nice place to spend...

Liked: The view of Houston from our hotel was excellent. Also liked the fact that we could celebrate the New Year on a fenced-in patio adjacent to the hotel where a live band played and we could dine outdoors at one of the tables that had flames coming from the center. The lobby was also nice and I had a chance to get a workout in at the hotel's indoor gym. The pool was listed as one of the amenities, but since it was outdoors and the weather too chilly, I couldn't use it.
Disliked: Taxes added a lot to our bill, which we didn't really expect. Also, we would have preferred an indoor pool. But, I'm sure that in the summer the outdoor pool they have there (on the 2nd floor) would be nice to use.

Very good

Fabulous

Superb

Exceptional

Liked: From check in to check out the staff surpassed expectations and were very accommodating. The room was clean and the bed was super soft.

Exceptional

Liked: The hotel is very clean and the staff are friendly and helpful.

Exceptional

Liked: Everything else!
Disliked: Need more blankets

Exceptional

Good