We were very disappointed with our stay. One, we did not know where to park. We paid valet for 2 days because we thought we had no other choice. No one told us there was a parking garage. Two, the hot water did not work very well. I was trying to give my daughter a bath and could not get the water warm running to take a bath. I had to turn the shower on and wait 10-15 minutes to put water in the tub that's 2 inches just for her to take a bath. The tub was chipping and it was in the bath water. Three, under the bed there was food and other nasty things left from people who previously stayed in that room, and the floor was dirty. Lastly, there was no complimentary breakfast. I could have paid a little more for a nicer hotel closer to where we were going and got free breakfast, instead of having to pay $50 for room service just so we could eat. The shuttle was a waste of my time. I had to call a taxi because I wasn't going to get downstairs an hour and a half before our event was starting just to take a shuttle 1 mile away. Nevertheless, I will never refer Crowne Plaza to anyone we know.

Liked: Friendly staff.
Disliked: Not impressed at all.

Liked: Great location to watch the fireworks
Disliked: The room was small.

Good

Great service

Liked: Great service and given a late checkout as our flight did not leave until 10pm. This was a huge help to us and made our stay
Disliked: Bathroom was small

Exceptional

Comfortable Night Stay

Liked: Prompt response to any request I made.
Disliked: No hot complimentary breaksfast.No microwave nor refrigerator in rooms.No shower caps.

2 nights at The Whitehall

Liked: Nice big room, bathroom a little small though.

Pleasant

Exceptional

Very good

Liked: Location good. Good service.
Disliked: Only include complimentary breakfast for 2. Picture of pool misleading. Not that good in real life.

It was just ok...

Liked: I enjoyed how comfortable the bed was and the blackout shades.
Disliked: I didnt like the tiny bathroom and the peeling tub that had black mold in the corners of the ceiling. They only gave complementary water at check in.