The Westin Wilmington, Wilmington

Nice hotel but didn't like...

Liked: Good location by the river walk. Overall well designed and maintained rooms.
Disliked: The main reason I chose the hotel was because it has a pool, but we were not notified in advance that the pool is closed. Someone also charged their meal to our room and it took the front desk person looking up the receipt to believe me when I said it wasn't a charge I made (whoever did it didn't know my last name, so it was obviously not our charge from the signature). They should have a better way to verify when charging to a room; a simple ID check would suffice. It was obvious they didn't believe me until they saw the signature. I'm not sure it's a good idea to insult your guests at a high end hotel like that. It's unlikely I'd stay at a Westin again as a result.

Exceptional

Great

Liked: Everything?s
Disliked: Nothing great

Exceptional

Liked: I didn't get to stay because I seen there was no prepayment all I needed was a card to be on file and when I got there at 12am they said I had to pay online so I had to call around around until I found a room at 330am can u guys stop trying to take 229 from card Ididnt get to stay

All in all, it was...

Liked: Nice hotel in what feels like a safe area with easy, plentiful, free parking. Room was a nice size and bed was comfortable. Restaurant had a good breakfast menu. Very accommodating for our small dogs.
Disliked: The time on the website for breakfast is incorrect for Friday. It says they are open until 11 on Fridays, but it actually ends at 10. That just needs to be updated. Also, we were told our room would be cleaned on the third night of four and it was not. I know it's still Covid, but I really would have liked a refresh after staying there for a few days.

It was a relatively good...

Liked: The facility was clean and conveniently located. There was a variety of eating establishments. I enjoyed the onsite breakfast and bar area.
Disliked: I am a Bonvoy member but could not connect to the internet in my room. This caused an issue with keeping up with work email and tasks. The bar could have been open later on a weekend.

Pleasant

comfortable, but short due to...

Liked: proximity to event we were as attending

good location but staff was...

Liked: lovation
Disliked: cleaning staff was a little weird like knocking on my door 6am and didn?t call them, but she was at my door without a cleaning cart! then when called down for towels the guy tried to open the door instead of knock, luckily I had that third door lock on that can only be turned off from the inside! it was really weird