The Westin Verasa Napa Guest Reviews
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|0.6 miles from Napa centre|
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Loretta Wed, 30 December 2020
EXCELLENT CUSTOMER SERVICE! SPOT ON...
Liked: Nicole and Blair delivered amazing customer service! Welcoming, warm, helpful and all-around just great to chat with. After having major issues at Meritage with no hot water, we left and booked a room last minute during covid. It was clean and felt super safe. Parking is secure and underground. Great little grass run for dogs behind hotel. AND the location was unbeatable. China Overlook park is a block away (bring a picnic blanket for grass, bring your dog, and eat socially distanced) Gotts Roadside and Oxbow are literally down the block. Morimoto and all of downtown is walking distance. Impressed mostly by the service. We brought toothpaste but forgot our toothbrushes and they had them at the front desk.
Kathie Wed, 16 December 2020
It was a nice stay...
Liked: I didn't do anything there but stay in room and slept.
The shower was awsome. Loved the small deck that was a bonus
Disliked: The price was outrageous especially with the covrid going on and so many people out of work. We just came for a mini getaway. It's the holiday season weekend and I feel that I was taken advantage of price wise. Should b happy u had some one come and stay. I won't stay again price is to steep to sleep and shower
Lychelle Fri, 16 October 2020
Great location, worth the value!
Liked: Great location! Within walking distance of downtown Napa and Oxbow Market. The room we stayed in was clean and I appreciated how the lobby had 6 foot markers to practice social distancing.
David Wed, 9 September 2020
Incredible Ambiance & Service!
Liked: The breakfast sandwiches were amazing! Nicole at the pool was incredible as well, and made us feel so safe. A gentleman at the pool had glass, and she notified him it wasn't allowed. We voiced we were celebrating our 10th wedding anniversary and your property automatically upgraded us, and we had a bottle of champagne waiting for us when we arrived. BRAVO! By far exceeded our expectations. Thank you! Also, the complimentary coffee in the morning was a pleasant bonus. WOuld stay again in a heartbeat!
Disliked: Nothing we disliked.
Stephanie Tue, 8 September 2020
Flores Tue, 8 September 2020
The hotel was clean and...
Liked: The hotel was very nice and conveniently located by the Oxbow Market. The room was clean. The bathroom was maintained.
Disliked: The sofa sleeper was a bit worn. There was no coffeemaker in the room - found that a bit surprising.
Meg Sun, 8 March 2020
Great amenities, great location. Will...
Liked: I visited Napa with my dad and sister so we loved the options of a 2 bed/2 bath expansive suite with full kitchen and sitting areas (dining, living rooms). We have a timeshare and our place is very similar so we really loved the fact that we can stay together, but have lots of extra space. While there are so many cute boutique hotels around Napa and surrounding areas, the Westin couldn't be beat for price and location with the amenities available. My dad is older and can't walk long distances so we'll use a transport wheelchair so we greatly appreciated the close location to the Oxbow Market which we visited frequently, along with well-lit streets and available sidewalks. Additionally, the hotel has a heated pool and hot tub which was really nice to enjoy with some wine. Staff was attentive and courteous. We visited lots of wineries throughout napa valley and this was a great central location. Lastly, cleaning staff were so attentive! I travel frequently for leisure and work so I've really seen a wide spectrum and I was thoroughly impressed with how much they cleaned up on a daily basis. One day we left some wine glasses in the kitchen sink and instead of running the dishwasher, they took the time to hand wash them.
Disliked: Overall, we had a fantastic experience, but I'll highlight a few things. -Coffee: they had Starbucks (which I hate) would have been nice to have a local coffee company and/or something a little less bold. -Bathroom hairdryers: not great, fried my hair, and again, I usually use hotel hairdryers so I don't have to schlep mine, but these were particularly bad. Perhaps old or outdated. The one was on the verge of dying. -2nd bathroom - overall decent with ample plugs and counter space, but the shower is missing a soap dish and additional shelving. This is a huge miss; I would ensure shower has shelving to hold some basic items like soap, razors, etc. AND the tub sides have very shallow edges so everything you rest there falls into the tub multiple times...really frustrating.
Stephanie Sun, 9 February 2020
Anonymous Thu, 30 January 2020
Disliked: Bathrooms need new cabinets and room needs updating. Strong chemical smell right after cleaning. Not quite up to Marriott standards.
Alan Sun, 19 January 2020
Liked: The bed no fire place no jacuzzi
Disliked: Right above bell hop station and herd them talking a lot