I was surprised to not have free wifi. Is this not 2015? Come on! Room service menu was very high priced, but then they add automatic 18% tip - plus a service fee! Parking was so confusing that after opting for self-park, we ended up having to use valet anyway! And both rates were high. So - all in all I felt 'nickel-and dimed' to death. If the corporations that use these hotels would complain about all of these extra charges, perhaps we minions could afford to stay here. Just saying!

Liked: Clean; comfortable.
Disliked: Charge for every little thing!

I wouldn't stay here again. Very disappointed in what they refer to as a suite. A suite is not two rooms that adjoin. A suite is one big room with a separate bedroom. Overpriced for what they call a suite. I would stay somewhere else next time and pay for a real suite. Also, didn't use room service as the required extra fees were way too much.

Liked: View.
Disliked: No suites - only adjoining rooms.

Liked: Comfortable bed; OK view.
Disliked: The man at the valet was allowing people to cut inline.

We loved the view and the staff were very polite. Our room was not very clean - the bathtub was dirty and so were the sheets on one of our beds. I had to scrub the tub before using it and the bedside table was dirty and sticky so I also had to clean this.

Liked: Wonderful view.
Disliked: Not clean.

Rock hard mattresses

Liked: No breakfast/Covid
Disliked: Even though the hotel was practically entirely empty, on our second night they stuck people in the room next to us. Loud people who were up all night playing music and partying. I would never complain, expert the hotel was EMPTY, why not put a room or 20 between your only guests??

It was just okay. I...

Liked: The bed and bedding were great
Disliked: For the price, the room wasn't that nice. There wasn't a coffee maker in the room which also surprised me- I could stay at the Comfort Inn and still have the same amenities. No pool, restaurant, or even food pick up from the restaurant to eat in my room. Really disappointing

Exceptional

Liked: Location, concierge, the beds and pillows

Pleasant

Liked: Very fancy decent service
Disliked: They ran out of room for hotel parking,so they charged more to park in a separate lot .Staff made a mistake and charged me twice for the same room , was a nightmare to get the charge reverse as staff refused to admit that there was a mistake.

Wonderful

Liked: Location. Clean. Friendly staff.
Disliked: Pillows too soft ...lol

Disliked: Nothing

Very good

Liked: Lobby spacious with lovely fire places and cozy alcoves as well as a big bar area. Plus starbucks and a burger bar. Something for everyone.
Disliked: Check your bill well....they charge different rates for each night...ranging from 189 to 350. I complained and front desk manager changed it in a second. He agreed it was not right. FedEx stupid and greedy $10 handling fee to receive amazon packages It should be a service or $5 max. What a RIP off!

Stay here !

Liked: The staff was amazing and very accommodating. Any requests we had, they were willing to assist and if they couldn't, they let us know they'd do the best they could with what they had. BEAUTIFUL view from our room. Would absolutely stay again in a heart beat
Disliked: Nothing. It was all great!

Exceptional

Liked: Everything!!