Easily walking distance to the Majestic Theater. Nice bar. Easy access to riverwalk.

Liked: Great location.

horrible visit not up to...

Liked: wrong room , i ordered one with a sit down patio did not have patio had to switch rooms. everything in the area including hotel restaurant was closed bar was closed. This visit was to be a romantic getaway spend a fortune on parking $47 dollars ive never heard of such a thing. disappointed since i have always wanted to stay in this hotel it was quite a disappointment.

Exceptional

Liked: Very clean and everything seem to be in place in regards to COVID sanitation protocols. Also very comfortable and location was great!
Disliked: NA

Will stay again at that...

Liked: Great customer service from the valet parking to the concierge, to the front dest at checking in and checking out to the housekeeping to the cleanness to the location and ........
Disliked: The mattress was terrible! We both had a back pain from it. Also, there was hair on the cover but the housekeeper took care care if right away.

Exceptional

Great location, subpar service.

Liked: The hotel is beautiful and well located. We enjoyed being close to everything. Our room was well appointed and clean. Guest services were helpful when we could get in touch with them.
Disliked: The beds are very uncomfortable! And they seem smaller than an average double bed. Our bathroom was not equipped with enough supplies-ie. towels, washcloths-for the number of people registered when we arrived and we had to request more. The river view that we paid extra for was disappointing since we were on the 9th floor and too high to actually see the river without looking over the balcony. The staff was difficult to get on the phone-sometimes it rang and rang without being answered. Housekeeping did not come during our stay. We had to request someone to empty our overfull trash. Overall, we expected more from a Westin Hotel.

Superb

Good

Very good

Exceptional