We would like to thank the Westin for a beautiful stay in the luxurious room for our Anniversary with an upgrade at a discounted rate. The hotel is very clean, well set up, and staff are extremely nice and helpful. Close to Parliament Hill, seen from room and across the street from Winterlude. The brunch at their restaurant is absolutely great with good service. Would recommend to friends and family any time and will be returning for future celebrations.

Liked: Beautiful rooms; great service.

Exceptional

It was ok

Liked: The hotel is clean and the location is more than ideal. The staff is professional and the rooms are comfortable.
Disliked: I, however, think that the hotel room was a bit simple or basic for a deluxe room. The bedding wasn?t excellent and the sheets and pillows were not well arranged. This is a minor detail, though

Superb

A great place to bring...

Liked: The location was ideally located next (with entrance directly into) and By-Ward Market, The Valet service was wonderful and quick, despite our having a larger sized vehicle that was parked much farther away in their underground parking. Room Service was efficient, friendly, and safe. They really did try to accommodate all of our needs and wants. Clean room and clean bathtub, which made a big difference when washing the kids. The kids loved the view from the window and the whole experience of staying in an hotel.
Disliked: The pillows. We have never had this issue before at any hotels, but for both my husband and I, we could not sleep comfortably and went three nights without a proper night sleep. We did ask for different pillows, which they provided graciously without charge, but again, they were too thick for our comfort. We seriously contemplated checking out a day early so that we would not have to sleep there again. We were exhausted by the end of our visit.

Exceptional

Exceptional

Bad

Liked: Friendly check in staff, good location. Fairmont seems to be worth the extra.
Disliked: No bottles of water in room, paid Wi-Fi, and messy room at Check in and out door number plate had gone missing so it was hard to find the room.

Exceptional

Exceptional