We would like to thank the Westin for a beautiful stay in the luxurious room for our Anniversary with an upgrade at a discounted rate. The hotel is very clean, well set up, and staff are extremely nice and helpful. Close to Parliament Hill, seen from room and across the street from Winterlude. The brunch at their restaurant is absolutely great with good service. Would recommend to friends and family any time and will be returning for future celebrations.

Liked: Beautiful rooms; great service.

Exceptional

Very good with the exception...

Liked: Clean and comfortable
Disliked: Didn?t get my room made up promptly. Needed to ask twice to get my newspapervin the morning.

All that we expected.

Liked: Location and service were what we expected. The coffee bar was convenient and fast.
Disliked: There was no booklet giving TV programs or internet log-in dedtails.

Pleasant

Liked: Customer service was great and very respectful. Hotel restaurant was amazing and would definitely go back.
Disliked: The elevator system was a pain in the butt. The hotel was over booked on New Year's eve therefore did not receive the appropriate room that I paid for.

Great location, friendly staff, clean,...

Liked: Staff,they went above and beyond. Needed a little extra and they delivered
Disliked: Nothing

Exceptional

Liked: Great view of ottawa
Disliked: The elevator system is terrible

Exceptional

Exceptional

Liked: Staff was great

Stay was excellent. Reservation by...

Liked: Everything was excellent. Bed very confortable. Nice view from room.
Disliked: The hotel did not have our reservation logged despite having confirmation from Booking.com. Due to lower occupancy rate, staff were able to accommodate the room we had booked. I future, we will be booking direct with hotels as this could have been a disaster.