Exceptional

Overcharged

Liked: The best thing about this was the location and the price. Two nights Right downtown for under $200 was great.
Disliked: No facilities were open because of Covid.Paying $23 for parking seemed a bit much but they all charge downtown. The AC didn?t work in our room and we had to switch in the night which was inconvenient. The low score I am giving is because this was like every other hotel... nothing exceptional... BUT when There was an overcharge for one of the nights on my credit card. it took a lot of hassle to be refunded and the staff weren?t good at explaining the charges or replying to Questions in my email. They wouldn?t honour the booking.com amount because apparently the taxes were wrong. I ended up paying a few cents more for the room In the end. No big deal but the price should be the price! There are better hotels in the downtown area and they?re all inexpensive now, so I wouldn?t return to this one because of the issues with the overcharge. Too much hassle.

Great stay!

Liked: We stayed at the Westin and had a wonderful time. The room was clean and as described. The staff were really great, friendly and welcoming. We had breakfast the next morning at restaurant and it was very good. Overall we had a nice night away and would recommend staying here to others for sure
Disliked: Pool was not reopened yet due to COVID

Superb

Not too bad would stay...

Liked: Rooms looked absolutely Stunning and had a great view!
Disliked: The pool was closed for maintenance and there was no warning in advance or during booking or even signs on the way there

Good

Great location, close to the...

Liked: Location of the hotel is great. The farmers market and boardwalk are close and it is a short walk to downtown. Close to restaurants, patios.
Disliked: The tile on the shower looked very dated. We thought the hotel would be fairly empty due to covid, and I believe it was. For some reason, they put people into the room beside and across from us. They were very noisy.

Passable

Liked: The area, the staff were super friendly
Disliked: The air conditioner was broken and the fan that was in the room was not working properly . Very warm

Exceptional

Liked: The hospitality was incredible! Me and my girlfriend went for our 3rd anniversary and i had made a small mention to it in the booking and they brought us a free bottle of wine! Among other things, the view of the harbor was amazing!! The room itself was large and spacious. Considering its a global pandemic the staff made us feel very welcome. Definitely look forward to straying here again! P.S. I recommend upgrading to the corner room!
Disliked: my only complaint is that I wish the TV swiveled a little more. Considering that was my only complaint, its a great hotel