The Westin Mount Laurel

Very good

Great stay

Liked: The location and cleanliness of it
Disliked: Nothing

Exceptional

Good

We only stayed one night,...

Liked: They offered one of the best breakfast buffets I’ve had! The staff were friendly & helpful from the front desk to the dining area.
Disliked: The rugs in the room had several visible stains. They are overdue for rug cleaning. There was an obvious wall & ceiling patch in the room from a prior leak. Unfortunately, the patch was poorly done and looked as if it may be leaking again.

Exceptional

Disappointing

Liked: Bar staff was nice.
Disliked: Pool was disgusting, couldn't even bring myself to put a toe in.Room was acceptable but lots of little issues. We were give the wrong room, we booked a king and given 2 queens. The toilet made an awful noise after flushing.Tissues looked like they were stuffed into the box.Blood stain on the comforter.Very limited food menu and hours of operation for the kitchen. No help with bags. Front desk staff not engaging or helpful.

Great accommodations, great location, great...

Liked: The breakfast buffet is a bit pricey, but it had a wonderful assortment of fruits, cereals, oatmeal, yogurt parfaits, eggs, smoked salmon with onions, and cream cheese. Also, they offer a selection of coffee, teas, and hot water. If you don't like what's on the buffet, or you would like in addition; you can order and omelet of your choice. The hostess and wait staff were very warm, friendly and very accommodating. I would definitely stay at the Westin for any future needs!
Disliked: Everything was wonderful except for one front desk person who didn't seem to want to help me make another reservation for an additional night's stay. He told me to come back in the morning (I originally booked a Friday night stay on7/18/25). It was very busy, but it just seemed like he didn't want to be bothered. I booked through a third party site and I wanted to stay in the same room. Another young man whose name started with an A, helped me that next morning and was very professional, accommodating and took care of my wants, needs and concerns and kept me in the same room. Another negative, was that I had a family member stay in room 329 on 7/18/25 and she checked out and forgot 3-4 pieces of clothing including a vintage denim jacket, long dress slacks and a dress skirt and no one in housekeeping turned them in to lost and found. My family member did not realize she left her things until Sunday morning when she arrived home,On Sunday morning I checked at the front desk and a very tall, darker-skinned man- his name began with an S, was very helpful and professional in checking the locker for any items, but they were not there when he checked. No one has called her yet about the items and that is very disappointing. Folks, check the entire room and closets before you check-out!!!

Exceptional