Name: The Westin London City
Address: 60 Upper Thames Street, London
Telephone: (888) 323-5826
Rating: 4.5

The Westin London City Guest Reviews

Overall Average Score:

Excellent (4.45 out of 5)

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First time in London

Liked: The concierge at the hotel was extremely cooperative and helpful. I’d like to give him special recognition for his excellent service
Disliked: In a 5-star hotel, basic amenities such as soap, shaving kit, and dental kit should be provided in the room as part of the standard setup. Having a note that asks guests to request these items feels below the usual 5-star standard. It would improve the guest experience if these amenities were available without asking

Very good

Top choice!

Liked: Super clean and friendly
Disliked: Super

A hidden gem!

Liked: The hotel is beautifully made. The staff is great and the spa was very relaxing after a long day out and about. The location is good and the area is alive.
Disliked: The pricing structure of breakfast was puzzling because if you decide to eat at the hotel on the spot the charge is different then if you decided to eat the day before. I mean, the food is served what difference does it make if I made the reservation yesterday or on the morning of? The price is justified if the hotel was in a more “touristic” part of London. But for the establishment it wasn’t too steep.

Good

Exceptional

Room and staff excellent, will...

Liked: Staff were all excellent, all friendly and focused on your feeling welcome and happy. They have a play area for young children which is very very handy and are good at making a young child feel welcome. Cleaning staff were friendly, too, which isn’t always the case in other hotels.The room was modern, clean, and spacious.
Disliked: Dining: The breakfast was fine - the usual full English, continental, salad or fruit and cereal setup - but was forgettable; we’ve had better breakfasts at other hotels at a similar or less price point. The breakfast staff themselves were brilliant; attentive and present. Similarly the evening restaurant food was fine, but nothing unique, special or memorable. We’ve had far, far better at a similar or less price point.It may be because it’s competing with a lot in the area. Whatever the reason, we felt eating at the hotel was a bit bland.