The Westin London City Guest Reviews
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Shivendra Tue, 29 July 2025
Good
Sanjiv Fri, 25 July 2025
Exceptional
Chris Thu, 24 July 2025
Room and staff excellent, will...
Liked: Staff were all excellent, all friendly and focused on your feeling welcome and happy. They have a play area for young children which is very very handy and are good at making a young child feel welcome. Cleaning staff were friendly, too, which isn’t always the case in other hotels.The room was modern, clean, and spacious.
Disliked: Dining: The breakfast was fine - the usual full English, continental, salad or fruit and cereal setup - but was forgettable; we’ve had better breakfasts at other hotels at a similar or less price point. The breakfast staff themselves were brilliant; attentive and present. Similarly the evening restaurant food was fine, but nothing unique, special or memorable. We’ve had far, far better at a similar or less price point.It may be because it’s competing with a lot in the area. Whatever the reason, we felt eating at the hotel was a bit bland.
Jason Thu, 24 July 2025
Exceptional
Anonymous Sun, 20 July 2025
Disappointing
Alfonso Sat, 19 July 2025
Exceptional
Liked: Very clean. Spacious rooms
Disliked: The lift makes noise. I was close to the lift.
Evelyn Sat, 19 July 2025
Exceptional
Anonymous Mon, 14 July 2025
Very poor
Majed Sat, 12 July 2025
Never stay in the same...
Liked: It is overpriced compared to Westin in other regions or peers in London
Disliked: Everything, it didn’t meet the standards
Vincent Fri, 11 July 2025
Great location!
Liked: Great location great service. Mohamed from Concierge deserves a mention for being very helpful!
Disliked: No amenities in bathroom and nothing in mini bar