Nice comfortable and clean

Liked: Breakfast and service given was very good
Disliked: Well due to coronavirus spa was closed which is why we stayed. Had asked ahead of time if available was told yes..also rooms were outdated especially bathroom faucet was not secure and toilet was very slow to flush and low to ground to get up.

Exceptional

Very good

Exceptional

Very good

Pleasant

Liked: The location was near attractions and activities.
Disliked: The room was not what was to be expected in comparison to other Westin stays at different locations. The fountain view was not how it was framed when positioned by the front desk. Upon arrival the room had an odor that was not pleasant. The bathroom facilities were limited in space and only contained one bath robe. The floor in which the room was located was heavily populated and quite honestly it didn't seem like social distancing and keeping guest separated was a high priority during my visit. The primary reason for our selection of the hotel was due to the pool that was offered by the site; but it was later revealed that the pool was primarily for physical activity and not leisure in addition to the poor facilities and limited signage and direction leading to the pool. Lastly, a charge higher than the price of the stay was applied to my card which I understand was done as a security measure for insurance by the hotel but this was done without any representative informing me of this factor. It wasn't until I reached out to a representative that this was further explained.

Very good

Exceptional

Liked: The location was perfect. Right in the heart of Indy and walking distance to nightlife. They were very attentive to our needs. We did not have a remote for the TV in our room so we called down and they had someone bring one up within 5 minutes.

Good