The Westin Houston Memorial City

Miguel at check in was...

Liked: Fast service
Disliked: My room was next to the fitness center and it was very noisy

Very good

Exceptional

An exceptional hotel with an...

Liked: The courtesy of the staff was exceptional. Being met with a bottle of water while checking in was unexpected and appreciated. Cleanliness of the room was impeccable. The food and drinks in the restaurant were excellent-particularly the tomato basil soup!
Disliked: Our room key did not work to exit the garage for in and out access, but our expense for exiting was covered on checkout.

No Comment as booked on...

Liked: No Comment as I booked the hotel for someone.
Disliked: No Comment.

Superb

The rooms STINK! search their...

Liked: Location was good.
Disliked: The room smelled terribly TERRIBLE! Not Westin quality. ROOMS STINK!(Seriously, search "smell" or "odor" in the reviews and you'll see🙈)Avoid this location. If you're looking to stay in Memorial City, go to hotel Zaza for a much better experience at a similar price point.The rooms feel like decorated hospital rooms. They're very drab and ugly. It's very apparent that they rushed a renovation of an old building. The finish work is awful. The tiles are tough and unfinished. The showers are poorly done.The rooms have a REALLY STRONG ODOR of an Indian family. The floors were not vacuumed and still had hair on the floor.The location is fine as it's next to the mall.  Self Parking is 26 dollars.

Superb

Exceptional