The Westin® Grand Berlin

Passable

Disliked: For a big hotel chain, their payment terminal limitation is frustrating. They can't accept GPay through phone. It's 2025, it's embarrassing. This resulted my check in took very long.I had my foods delivery late at 2AM, I called reception to ask if they can delivered it to my room. First they said yes. Then asked me to come pick up by myself. Quite expensive hotel for such a service.

So comfortable

Liked: Very nice comfortable renovated rooms, very efficient and friendly staff, very comfortable to work from, central location in the city next to major highlights and public transport. Appreciated also the environmental measures

A good location and friendly...

Liked: The bed was comfortable, the kettle and amenities in the room were quite good. The breakfast is excellent. The conference room was good
Disliked: Old equipment in the hotel and in the bathroom, the bathroom was not so clean (the daily cleaning is made but the fixtures have calcar and are not deeply cleaned). We had a conference and the hotel scheduled some repairs during our conference !!! so we could hear the refurbishments in the near room during the speaches which is quite disturbing for such level of the hotel. Also the TVs were not working all the time in the the conference room so the presentations were not reeadable during the time

Superb

Great

Liked: Everything
Disliked: Nothing

Superb

Superb

Exceptional

Very good