We stayed overnight on a Saturday for the Eagles concert. Excellent service checking in, at the valet and through room service. The late night menu was very slow (took 2 hours when we expected 30 minutes and I had to call twice). But other than that it was wonderful. We will definitely go back!

Liked: Beautiful rooms; great views; food was great.
Disliked: Room service was slow late night.

Great Room st the Westin

Liked: Loved our 12th floor room overlooking the clock tower--especially at night. The room was exceptionally quiet.
Disliked: Nothing.

Great location near the 16th...

Liked: The location was wonderful. The facilities were easy to get around. There were enough elevators. The parking garage was clean. The room was clean and comfortable.
Disliked: Some of the staff at the front desk were interesting. We had one individual that was very cool toward the other guests she was helping and to us, and one that appeared to be making information up as we went along regarding transportation. If you don't know the information, just say so. It was very surprising (and disappointing) that this hotel didn't have a concierge desk. The valet parking individual that we talked to when we first pulled in was the worst. He was a snot.... condescending, bothered by our questions regarding parking and not a good representation of the hotel. While I understand he may answer these questions many times in a day, it was our first time at the facility and our first time asking. Had he been our first impression of this hotel, we would have opted to go elsewhere if we could. The bed (mattress) was not comfortable.

Passable

Exceptional

Exceptional

Liked: People are always friendly, rooms are always clean and quiet. Hotel is close to everything!
Disliked: Love everything.

Enjoyable stay in Downtown Denver...

Liked: Excellent customer service! Location was perfect for taking advantage of all that Downtown Denver has to offer. We walked to Coors Field for a Rockies game and Elitches for a family reunion and enjoyed numerous restaurants around the hotel. Lodo outside Coors Field on Friday night was a great party atmosphere.

Convenient, clean and we?ll stay...

Liked: The location is all around the best. We stay maybe 3 times a year to watch the Rockies and walk everywhere.
Disliked: No late night food menu at the bar.

Exceptional

Exceptional