The Westin Denver Downtown, Denver

We stayed overnight on a Saturday for the Eagles concert. Excellent service checking in, at the valet and through room service. The late night menu was very slow (took 2 hours when we expected 30 minutes and I had to call twice). But other than that it was wonderful. We will definitely go back!

Liked: Beautiful rooms; great views; food was great.
Disliked: Room service was slow late night.

I enjoyed my stay and...

Liked: Everything was really nice, I did notice that I?m my bathroom there was rust and mildew in the door hinges. I also stripped my bed down and left a message for the maids to please swap out my bedding because I had sweated a lot during the night, but I did notice that the top cover was the same as the night before.
Disliked: How overly expensive breakfast was.

Liked: Good location.
Disliked: Our bed was not a real bed. It was a fold out bed that I assume is normally used for expanding another room into a suite.

Liked: Roomy
Disliked: No microwave in room! Called front desk and the only way I could heat up my dinner was to pay $25 for a microwave to be delivered to my room. There was a refrigerator, but no microwave even by the elevator or lower lobby! I couldn't eat my cold takeout.

Best view in downtown Denver!

Liked: Fantastic view from our window on the 17th floor, gave us just what we wanted and more!Checking in and out was easyEspecially liked the valet service and how they tied it to an app.
Disliked: Nothing (unless they could do something about the 0 degree weather outside).

Fabulous

Liked: Services and facilities are as expected from a Westin Hotel. Location was good, but we knew that beforehand so I dont think it counts. But what we liked the most was that they are pet friendly (and dnt charge a fee for it and even give complimentary poop bags at check in) and the hand written card we received in our room because we were Gold Elite. I always like and appreciate this type of ?personal touch?. Very nice!
Disliked: We did not like two things: (1) they had a ?Brunch? from 07am to 12pm. I thought brunches should go at least (at least!) until 2pm. Westin: dont call it brunch if you stop at midday. It is more like a breakfast. Plus, for 21USD (per person) i would have expected a lot more options..... incl. alcoholic beverages. Would not recommend this ?brunch? to anyone. And (2) the vallet parking is about 40USD per night. Quite expensive (but other hotels in Denver will charge even more), so we parked in public parking and paid 14USD per night instead. Way better.

Liked: Awesome workout facility and location was perfect.

Good

Liked: Highly impressed and thank you for a warm welcome from Nicole at the front desk at check-in. Her kindness is uncommon in the service industry and is a great role model/example for peers. Thank you Nicole for your smile, friendly attitude and for giving us the greatest room view for New Years!
Disliked: I called and asked twice for workout shorts and extra tea. Neither of them we delivered after I spoke to a staff member. I had to go down to the front desk to get the shorts, and wait until the next morning to receive a refill on the teas. Thanks for offering these items too.