The Westin Cleveland Downtown Guest Reviews
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Write a review
Michelle, Orrville
The hotel was so nice. The bellboys were helpful and considerate. I would stay here over and over again!
Liked: Our room was beautiful and all the workers were friendly and helpful.
Disliked: Nothing.
Robert, Rochester
The Westin Cleveland was awesome! Celebrated our 10th Anniversary and were treated to some extras including a nice bottle of wine and a fruit basket. Super friendly staff that helped us in getting around downtown. Would definitely stay there again!
Liked: Great, easy experience!
Rama Tue, 26 August 2025
Passable
Liked: location
Disliked: You have to beg for room service; you can't get towels
Timber Sun, 24 August 2025
Exceptional
Gabianna Sun, 24 August 2025
Exceptional
Katherine Sun, 17 August 2025
Very good
Liked: Great location and very friendly staff.
Disliked: It seemed like housekeeping didn't quite finish room prior to our check-in with no hand soap, and only one wash cloth supplied for 2 adults staying 3 nights. We were given more wash clothes upon request.
Sapp Tue, 12 August 2025
Overall great stay
Liked: Location. Food, drinks, entertainment, museums, and ball park all within walking distance. Easy drive to the airport.
Disliked: Plenty of towels on daily room service but no wash clothes.
Jason Mon, 4 August 2025
Exceptional
Liked: Convenient location with lots of outside green space for my dogs. Staff was pleasant and accommodating. Will definitely stay here again.
Disliked: I had zero complaints
Tammy Mon, 4 August 2025
Very good
Montana Mon, 4 August 2025
Exceptional
Penelope Sun, 3 August 2025
Wonderful
Liked: Wonderful hotel but we were only overnight. Location was perfect for restaurants and the stadium. We had a great time. My grandma passed away in the Cleveland clinic fire 1929 so very sentimental trip as well.
Horgan Sat, 2 August 2025
Very good