The Westin Cleveland Downtown Guest Reviews
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0.2 miles from Cleveland centre |
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Michelle, Orrville Sun, 14 August 2016
The hotel was so nice. The bellboys were helpful and considerate. I would stay here over and over again!
Liked: Our room was beautiful and all the workers were friendly and helpful.
Disliked: Nothing.
Robert, Rochester Mon, 23 November 2015
The Westin Cleveland was awesome! Celebrated our 10th Anniversary and were treated to some extras including a nice bottle of wine and a fruit basket. Super friendly staff that helped us in getting around downtown. Would definitely stay there again!
Liked: Great, easy experience!
Shannon Tue, 12 March 2024
Superb
John Tue, 12 March 2024
Nice property, great location, but...
Liked: Staff were courteous and polite but request for room cleaning went unanswered two seperate times
Disliked: Attentive cleaning
Craig Sun, 10 March 2024
Very good
Isaac Sat, 9 March 2024
Poor
Rebecca Mon, 4 March 2024
Good
Theodore Mon, 26 February 2024
I won’t be staying here...
Liked: The location was nice. The room was fair but not great. The valet attendant was very nice and helpful.
Disliked: The front desk attendant was dismissive and the checkin process was messy at that time of evening.
Jen Tue, 20 February 2024
Very good
Yager Thu, 15 February 2024
Very comfortable room , quiet,...
Liked: Staff was friendly Lisa who checked us in, Brandon and David from valet very helpful. Bathroom was huge and had a great view from window
Disliked: The parking was a nightmare. First got ticket then went to front desk to change from hourly to overnight. We went to go out for night ticket said invalid. Had to get someone on speaker who we couldn't understand and so hard to hear, we almost missed our concert from being stuck in garage. We came back I called front desk at midnight telling them will it work , they said if doesn't go see valet guy, well it didn't work. Had to wait again to get in. Upon check out we asked for someone to come let us out and valet came to help, and $38 for overnight . Bathroom huge but had to take shower hose off because with seat in there hard to get to, but great hot water
Suzy Tue, 13 February 2024
As expected
Liked: It was close to shops and venues
Disliked: The showers, showers need doors! And we don’t have a trash can in our room.
Kevin Mon, 12 February 2024
Poor
Disliked: We had a terrible stay, the maintenance staff were fantastic and did their best to help. On checking out we explained our issues and were promised a refund. We have not received the refund