The Westin Cleveland Downtown Guest Reviews
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Write a review
Michelle, Orrville
The hotel was so nice. The bellboys were helpful and considerate. I would stay here over and over again!
Liked: Our room was beautiful and all the workers were friendly and helpful.
Disliked: Nothing.
Robert, Rochester
The Westin Cleveland was awesome! Celebrated our 10th Anniversary and were treated to some extras including a nice bottle of wine and a fruit basket. Super friendly staff that helped us in getting around downtown. Would definitely stay there again!
Liked: Great, easy experience!
Katherine Sun, 17 August 2025
Very good
Liked: Great location and very friendly staff.
Disliked: It seemed like housekeeping didn't quite finish room prior to our check-in with no hand soap, and only one wash cloth supplied for 2 adults staying 3 nights. We were given more wash clothes upon request.
Sapp Tue, 12 August 2025
Overall great stay
Liked: Location. Food, drinks, entertainment, museums, and ball park all within walking distance. Easy drive to the airport.
Disliked: Plenty of towels on daily room service but no wash clothes.
Jason Mon, 4 August 2025
Exceptional
Liked: Convenient location with lots of outside green space for my dogs. Staff was pleasant and accommodating. Will definitely stay here again.
Disliked: I had zero complaints
Tammy Mon, 4 August 2025
Very good
Montana Mon, 4 August 2025
Exceptional
Penelope Sun, 3 August 2025
Wonderful
Liked: Wonderful hotel but we were only overnight. Location was perfect for restaurants and the stadium. We had a great time. My grandma passed away in the Cleveland clinic fire 1929 so very sentimental trip as well.
Horgan Sat, 2 August 2025
Very good
Anonymous Tue, 29 July 2025
Bad
Disliked: That you double charged me I paid through booking.com and then you charged me again so instead of paying 351 for my room I ended out being charged 700 for my room after telling the check out clerk and calling still got double charged
Eric Tue, 29 July 2025
Good
Chaitanya Tue, 29 July 2025
Exceptional