The hotel was so nice. The bellboys were helpful and considerate. I would stay here over and over again!

Liked: Our room was beautiful and all the workers were friendly and helpful.
Disliked: Nothing.

The Westin Cleveland was awesome! Celebrated our 10th Anniversary and were treated to some extras including a nice bottle of wine and a fruit basket. Super friendly staff that helped us in getting around downtown. Would definitely stay there again!

Liked: Great, easy experience!

Passable

Bad

Very good

Liked: The bed was very comfortable, the room was large, the location downtown was great.
Disliked: Because we were only able to book an accessible room through booking.com, although we didn't need the accessibility, the shower was the hand-held type and the water pressure was so low that I couldn't wash my hair.

Very good

It was ok but had...

Liked: The view was nice and the room was quiet
Disliked: The shower was broken.

Liked: Location
Disliked: Mold on the shower tiles and cracks, chipped paint, sticky bathroom floors, toilet weak flushes,body wash container was empty

Great location, great staff, great...

Liked: The customer service was great. We had a bit of an issue with the parking garage because a kid who didn’t work there tried to scam us $30 cash for parking. But he didn’t work for the hotel and the staff helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated. The view of our room was great and the location was so convenient, we could walk to just about anything we wanted to do!
Disliked: The water pressure one day wasn’t that great but they fixed it fairly quickly

Very good

Superb