Passable

Liked: Staff was exceptionally friendly! Bed was clean and super comfortable. Breakfast was delicious. Menu was to date.
Disliked: Leaving.

Exceptional

Liked: Definitely surpassed my expectations. Great little food shop downstairs for coffee and bites was a bonus!

Perfect!

Liked: Loved our stay at the Westin. Smelled wonderful upon arrival! Clean, modern hotel and helpful, friendly staff. Beds were luxurious and comfy. We received a unexpected free upgrade which was great. Location was perfect. Short walk to restaurants for dinner and coffee cafe for breakfast. Shuttle service to the Key Bank center for an event was perfect. Driver (Eli) was so accommodating and helpful. Whole experience was excellent!! Highly recommend if you are traveling to Buffalo.
Disliked: N/A

Overall A Great Hotel and...

Liked: The room size, cleanliness, bathroom...Room Great!! I'll definitely stay again!!
Disliked: Having to pay to park.. no in and out privileges.

Exceptional

Liked: The front desk was extremely friendly and helpful. They went above and beyond for everything we needed.

Pleasant

Liked: was charged 9 times and still fighting for my money they openly admit should never been taken and i will never use booking or westin again.....nightmare

The Westin

Liked: Room and accommodations
Disliked: I was charged valet and never told.

Exceptional

Great location, friendly staff but...

Liked: Location
Disliked: Somewhat dated room. Broken light and bathroom needed upgrading. Mold around tiles and generally a little too run down for a 4 star hotel.