Fragrance needed

Liked: The staff was very accommodating, & that's a huge plus in my book! They went beyond making sure I was satisfied with my accommodation. The upgraded room was really nice. The bed was wonderful.
Disliked: The first thing a person notices when they walk into a hotel lobby is the smell & then the view! It was in management there, I would definitely have my guest walking into a wonderful smelling hotel! Upon entering here at this location it smelled horrific! Invest in long last fragrances for your lobby PLEASE &THANK YOU

Exceptional

Exceptional

The staff was excellent.

Disliked: There were unpleasant oders in the main entrance room and the rooms. Not sure what it was.

Superb

Liked: It was clean, the staff was very friendly and helpful. Always had a smile.
Disliked: The only thing I did not like was the Alexa device in the room. I'm just not a fan of those types of devices but thankfully I could unplug it.

Very good

Terrible Experience

Liked: The location downtown
Disliked: The staff were rude and racist toward my African American guest. They also overcharged my card on check in then claimed they didn?t I had to confirm with there manager that they did overcharge my card. And my card still is on file because they tried to charge it again even though I haven?t been there in almost a month.

Exceptional

Liked: Eli was the staff member that checked us in and he was AWESOME!!! He made celebrating our anniversary and friend's birthday very special. Lucky to have such great staff!!

Exceptional