The Westin Buffalo Guest Reviews
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|0.4 miles from Buffalo centre|
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Mrsd Tue, 27 July 2021
Liked: The staff was very accommodating, & that's a huge plus in my book! They went beyond making sure I was satisfied with my accommodation. The upgraded room was really nice. The bed was wonderful.
Disliked: The first thing a person notices when they walk into a hotel lobby is the smell & then the view! It was in management there, I would definitely have my guest walking into a wonderful smelling hotel! Upon entering here at this location it smelled horrific! Invest in long last fragrances for your lobby PLEASE &THANK YOU
Debra Thu, 22 July 2021
Taytay Fri, 9 July 2021
Patricia Tue, 6 July 2021
The staff was excellent.
Disliked: There were unpleasant oders in the main entrance room and the rooms. Not sure what it was.
Jamie Sun, 4 July 2021
Liked: It was clean, the staff was very friendly and helpful. Always had a smile.
Disliked: The only thing I did not like was the Alexa device in the room. I'm just not a fan of those types of devices but thankfully I could unplug it.
Marsha Sat, 3 July 2021
Anthony Wed, 16 June 2021
Liked: The location downtown
Disliked: The staff were rude and racist toward my African American guest. They also overcharged my card on check in then claimed they didn?t I had to confirm with there manager that they did overcharge my card. And my card still is on file because they tried to charge it again even though I haven?t been there in almost a month.
Claire Mon, 26 April 2021
Liked: Eli was the staff member that checked us in and he was AWESOME!!! He made celebrating our anniversary and friend's birthday very special. Lucky to have such great staff!!
Lavonte Sun, 21 March 2021
Anonymous Mon, 15 February 2021
Liked: The location was great!
Disliked: The bathroom, shower floors and walls could use more cleaning. The place is dog friendly. Which, is ok but the dog barked all night long!!!!!! Cleaning those rooms is very important to those of us that are allergic to pet hair!!!!! Paying 30.00 dollars a day for parking. Discount it or do away with it since they don't serve free breakfast!