The Waterloo Bay Hotel Guest Reviews
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Giselle Wed, 27 March 2024
Very good
Emma Wed, 27 March 2024
Budget city motel, you get...
Liked: It was a good location to base family members visiting the area for one night.The bed sheets were clean.Complimentary tea, coffee, biscuits.
Disliked: We arrived in the evening where the reception was closed. We were directed to speak to the staff in the bottle shop. Unfortunately they had no idea what was going on. Firstly told us we didn't have a booking and that they were fully booked. Told us this is the problem with booking.com as they don't always get informed of the booking. When we showed them the acceptance email from their motel they suddenly found the room. Very noisy, people coming and going from rooms all night. But hey it's the city - maybe our expectations were too high on this occasion.
Mal Tue, 26 March 2024
Very good
Liked: Proximity to the places I needed to get to, nice staff, and a great meal.
Disliked: Bed was hard, and my lovely Wagyu Rump steak was served on a stone cold plate. I had to eat flat-out before it got cold!!! Hot plates are a simple necessity!
Aroha Tue, 26 March 2024
Okay for a night stay...
Liked: Location
Disliked: Room we were upgraded to was old and tired, toilet was at the other end of the building. We didn’t get the lift room I had booked due to it being flooded I was told and we were upgraded more like downgraded for the price not great
Kelly Tue, 26 March 2024
Exceptional
Sarah Mon, 25 March 2024
Pleasant
Disliked: No staff, took me 30mins to find someone to ask how to check outShe said just leave your key in the roomI was then running late
Phoenix Sun, 24 March 2024
Staff are nice!
Liked: Staff were helpful and did their best to accommodate us. We had to make a separate booking with them directly as there was a technical issue with Booking.com, the same room was not available but we were provided with extra bedding to accommodate.
Disliked: The staff were helpful however, the booking was not honored as Booking.com had an issue with communicating with the property. We had to make other arrangements.
Wayne Sun, 24 March 2024
Great value for money
Liked: Great price and location .
Disliked: As checked in around 4 pm , had to use a touch screen to get room key . No other information on where to go for help . But in the room it tells you to say duty manager . The gardens behind the rooms where balcony / patio area is could be a bit tidier.
Michael Sat, 23 March 2024
Superb
Liked: Value for money. Size of room and friendly staff
Kieren Fri, 22 March 2024
Superb
Liked: Pricing and convince Comfy beds and not smelly!
Disliked: The aircon wouldn't go cold Dodgy PowerPoint in bathroom didn't work at all