Name: The Waterfront Hotel Spa & Golf
Address: Great North Road, Bedford
Telephone: (888) 608-6346
Rating: 4

Exceptional

good clean modern facilities

Liked: location - my meeting was actually on the premises so ideal
Disliked: nothing

Very good

Good

Liked: Beautiful location. Friendly helpful staff
Disliked: Need a few more traditional items on the restaurant menu ie steak Reception looks like a bowling alley or games centre. Very pink!

Very disappointing, won’t be returning.

Liked: Unfortunately we liked very little about it. We previously stayed here before it changed its name and branding and so we decided to go back. But will not be returning again following the changes.
Disliked: On arrival they have automated / computer check in. Which didn’t work even with assistance of a staff member as the booking.com number wasn’t recognised and the computer wanted a different number. Ridiculous that staff have to “man” the check in computer but can’t just be welcoming and greet you like a normal hotel. The outside area smelt of sewage when we sat to have afternoon drinks.The restaurant menu has changed and is very minimal. More “bar like” food rather than a restaurant. There was a lot of noise disturbance in the room above which sounded like furniture was being moved. This continued until 2am! No hotel phone to contact reception, so I was trying to call on my mobile but apparently the phone is only manned 9-5 in the office. One of the guests in my party is heavily pregnant, and not being able to get to sleep until 2am but also not being able to get a member of hotel staff to help was ridiculous. And yes - we used ear plugs etc but it didn’t help. It was LOUD. Maybe a party?One 3/4 full toilet roll between two people. No spares.A very big waste of money where we had hoped for a lovely catch up weekend between friends.

The stay was a fail

Liked: The room was clean
Disliked: We booked this when it was the water front hotel thinking it would be an authentic country style hotel judging by the advertising.HOWEVERWhen we arrived it been revamped to the Drift inn which is very modern and more like an American diner motel .My 75 year old parents who were celebrating their wedding anniversary were mortified and disappointed. When we looked at the advert again they had uploaded the new photos the day before our stay . Check in is normally at 3 o clock but we had to wait till. 4 as they were running late , not any of the group we’re offered any complimentary drinks while waiting to check in . We found that very poor .