The Washington

Pleasant

Good

Property needs updating felt like...

Liked: Nothing
Disliked: Nothing

We made it work.

Liked: Loved the staff, they were absolutely lovely even when the breakfast team were swamped one morning, they remained calm and helpful. The breakfast menu though simple was well executed and filling!Loved the high ceiling of the building as it made even the smallest room spacious.The pillows and duvet were super fluffy with a good weight to them and helped give a cosy feeling after a long walk about doing the Gromit Unleashed 3 trail.
Disliked: We weren't a fan in finding out that they had changed our family room to a double with a fold out bed. Being a family of 5 this meant that due to the unavailability of a bigger room on the 1st night we had to get creative with extra bedding and have 2 of the children sleep on the floor. This was solved for the next 2 nights with an extra single room with a cot for the youngest which she loved!Doing the Gromit Unleashed 3 trail the location wasn't a bad walk to the main cluster in the centre but the up hill walk back was a little hard for those with little legs.

Very good

Liked: Breakfast was nice and the staff were lovely and very attentive. Reception staff were also great and very helpful
Disliked: The bathroom in our room could do with being updated or at least put in a better shower but it was all clean and we were only staying one night

Pleasant

Outdated and dirty.

Liked: Location and that’s it!
Disliked: We were in room 24 - family room - double bed and single bed. The floor was uneven, wire from hair dryer was loose and unsecured. Shower cabinet had mould and was really dirty. Cracks in walls, paint was pilling & bathroom ceiling was damaged and repaired with plywood painted in white. Furniture was outdated and sheets were stained. Breakfast poor quality with no options. The £18 for 24h parking 9:00am to 09:00am was the cherry on top. The only good thing about The Washington is the location and Really Friendly and Lovely Staff!

Very disappointing. Staff need organising...

Liked: Room was ok.
Disliked: Staff not particularly friendly or welcoming. We had an agreed time for breakfast of 9.20 and due to a delay we didn’t go in until 9.50. Our breakfast wasn’t served until 10.45. We weren’t offered a drink and had to ask for our order to be taken. The breakfast was then missing some items and came at different times. Shambolic. We then got asked why we hadn’t checked out at 11.00!

Poor

Disliked: Basement room, not clean & smelly