The Washington Inn Guest Reviews
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|0.5 miles from Oakland centre|
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J Jesse, Monterey Fri, 21 February 2014
Liked: Cozy room; comfortable bed & bedding.
Disliked: Noisy patrons; non-working light in bathroom; room a little hot.
Alicia, San Jose Mon, 27 January 2014
When I booked my reservation I chose this hotel based on the assumption that since the price was not cheap and the pictures looked so high end that the hotel staff would be up to par as well. Assuming gets you no where and I should have known. Upon entering the building you are immediately taking in the deep red color scheme and the vintage decor. When me and my husband walked up to the front desk (at roughly 5pm) there was already a woman being helped by the one employee behind the desk. We waited patiently to be acknowledged, then I had to use the restroom - I returned to find my husband still waiting. After 10 minutes or so we decided to order drinks from the bar, which is located in the lobby. The drinks were poured and served. Still not so much as a "Welcome to the Washington Inn" or "I'll be right with you". I was becoming irritated at this point as we had dinner reservations in an hour or so. When the woman ahead of us finally left, the very young man standing behind the desk asked if we needed to check in. I wanted to reply "nope we just like to hang out in hotel lobbies while holding suitcases" but I didn't. He did say "thanks for being patient" but I felt that a greeting to start with would have been nice and gone much further in terms of what I expect from someone who works in the service industry. I was asked for my ID and credit card - after both my cards were declined I knew it couldn't be me. He called the manager who told him over the phone to restart the router. At this point me and my husband had been waiting in the lobby of this fine establishment for almost a half hour just to check in! I was not about to wait for a router to reboot too! No way in hell. I kindly asked if we could please have our room keys now if I left my credit card at the front desk, so we wouldn't be late to our dinner. The young man did give us our room keys but still no apologies for any inconvenience or acknowledgement of time we had been waiting. I was in shock. One thing to keep in mind if you do choose to stay here is that there is no parking, no lot, no garage. You either have to pay $15 a day at the convention center across the street or find parking on the street and pay an hourly rate. Really sucked waking up at 8 am to go put money in the meter when you're supposed to be on vacation. To top it all off: the broken elevator. Our room was on the 3rd floor of this abnormally steep staircase and the elevator was broken. Now if you were the young man behind the front desk this would have been the perfect opportunity to redeem yourself by offering to help us carry our bags up 3 flights of stairs, right? No such luck. I hope the staff of the Washington Inn can read this and improve their service in the future. Cheers!
Liked: Great location; beautiful and clean rooms.
Disliked: Poor customer service; no parking.
Anonymous Thu, 19 October 2017
Liked: Good value and location
Disliked: Please get new pillows, those are some of the most awful pillows I've ever used
Whitney Thu, 19 October 2017
A quiet hotel, but not...
Liked: It was quiet and close to the convention center.
Disliked: There was no free wi-fi in the rooms.
Anonymous Tue, 17 October 2017
Jim Mon, 16 October 2017
Anonymous Sun, 15 October 2017
David Fri, 13 October 2017
Great fun, totally satisfactory/quaint and...
Liked: Folksy boutique hotel with Bay Area feeling. Much more desirable than monster chain look alike nearby.
Disliked: They should give up on restaurant ....too much competition in Oakland old town district.
Peter Thu, 12 October 2017
Anonymous Thu, 12 October 2017
Adge Thu, 12 October 2017
Disliked: Lack of air con in our room.
Anonymous Tue, 10 October 2017