The Washington Hotel by LuxUrban

Run the other way

Disliked: Amenities that were advertised on the booking page were unavailable: the elevator was broken during my entire stay; the outdoor area, lobby bar, 24-hour security, and meeting room were closed/unavailable. There were holes in the bedsheet and impossible to get towels. The front desk manager also came into our room during our stay without consent or proper cause. They also violated my ADA rights even though they claim to ADA compliant facility. We faced many challenges during our stay but most of which was your argumentative and elusive staff who insisted on being right instead of problem-solving. For a hotel that claims to have "facilities for disabled guests", this experience has been extremely challenging and not accommodating for my disability. I had my intelligence and dignity challenged during every single conversation and was deceived at every opportunity.

literally the worst travel experience...

Disliked: Amenities that were advertised on the booking page were unavailable: the elevator was broken during my entire stay; the outdoor area, lobby bar, 24-hour security, and meeting room were closed/unavailable. There were holes in the bedsheet and impossible to get towels. The front desk manager also came into our room during our stay without consent or proper cause. They also violated my ADA rights even though they claim to ADA compliant facility. We faced many challenges during our stay but most of which was your argumentative and elusive staff who insisted on being right instead of problem-solving. For a hotel that claims to have "facilities for disabled guests", this experience has been extremely challenging and not accommodating for my disability. I had my intelligence and dignity challenged during every single conversation and was deceived at every opportunity.

horrific

Disliked: Amenities that were advertised on the booking page were unavailable: the elevator was broken during my entire stay; the outdoor area, lobby bar, 24-hour security, and meeting room were closed/unavailable. There were holes in the bedsheet and impossible to get towels. The front desk manager also came into our room during our stay without consent or proper cause. They also violated my ADA rights even though they claim to ADA compliant facility. We faced many challenges during our stay but most of which was your argumentative and elusive staff who insisted on being right instead of problem-solving. For a hotel that claims to have "facilities for disabled guests", this experience has been extremely challenging and not accommodating for my disability. I had my intelligence and dignity challenged during every single conversation and was deceived at every opportunity.

Bad

Disliked: Amenities that were advertised on the booking page were unavailable: the elevator was broken during my entire stay; the outdoor area, lobby bar, 24-hour security, and meeting room were closed/unavailable. There were holes in the bedsheet and impossible to get towels. The front desk manager also came into our room during our stay without consent or proper cause. They also violated my ADA rights even though they claim to ADA compliant facility. We faced many challenges during our stay but most of which was your argumentative and elusive staff who insisted on being right instead of problem-solving. For a hotel that claims to have "facilities for disabled guests", this experience has been extremely challenging and not accommodating for my disability. I had my intelligence and dignity challenged during every single conversation and was deceived at every opportunity.

Exceptional

Okay.

Liked: Great location.room was big enough.
Disliked: The personel was nice but a bit 'unprofessional', playing their own music loudly at the reception.Rooms are outdated, need renovation.Visitors elevator didnt work so we had to take the technical elevator which created waiting lines for the simple use of the elevator.

WARNING - NOT A 4...

Liked: the ONLY good thing about this hotel is the location.beds are comfy but that is a given at any hotel room, if you cant even nail that - dont bother opening a hotel.
Disliked: A few things a 4 star hotel should have that this hotel DID NOT have: - WORKING ELEVATORS I read reviews from over 4(!!) months ago that elevators were broken and that the only available elevator was the service elevator. Such was still the case in when we went in mid April. This despite them claiming it's fixed when answering reviews about it. - A GLASS There was an ice bucket in the room but no glasses. When I called the reception to ask for a glass, they said they do not provide any food and beverage and therefore they could not provide us a single glass to drink our wine in. - CLEAN, WHOLE ROOMS Dust everywhere, broken door frames, cracks in the walls/corners, shower floor cracked. This hotel is OUTDATED. - PROPER AIR CONDITIONINGI've traveled in various ways in South East Asia and I have never heard a louder air conditioner than the one at this hotel. Had to be turned off when you were in the room, absolutely obnoxious. - COMMUNICATION As we saw not all rooms had fridges, we tried to get in touch with the hotel as one of us has medication that needs to be kept in the fridge. We tried messaging through Booking, emailing them to their own email as well as trying to CALL a number which did not work. There was another number that you could call but it was only to make reservations, they were very clear with that you cannot call this number for help with existing reservations. - A CLEAN, WORKING FRIDGE We luckily got a room with a fridge but this was tattered, old, not very cold and it was hidden behind a cupboard that had a broken hinge which is EASY to fix but simply neglected. These are fundamental things to be expected when staying at an alleged FOUR STAR hotel. Not even a glass could be provided. I can't believe we paid $1000 to stay here for 4 nights, absolute waste of money. Really, really sad about this part of our trip. Heed this warning if you are about to make the same mistake we did.

Unacceptable

Liked: Location access for 5 Boro Bike ride
Disliked: False advertisement for hotel experience. Arrived to find out elevator system out for room access. We were told to use the service elevator with the staff that was trying to work. Before leaving the service elevator stopped working as well. We were told by hotel staff the elevator had been out for 3 months. If so, guests should have been notified so they could plan accordingly. Advertise hotel bar/lounge, that area is closed off with no access.

Exceptional