Great hotel - Very poor...

Liked: Clean Property Helpful staff
Disliked: Booking,com charged for the booking Hotel cancelled and requested new payment I have paid twice and neither party appear interested in repaying monies owed Be very careful when using Booking,com with this hotel I'm still fight for my repayment

Superb

Dire, Loud, Awful and exhausting

Liked: Checking Out!!!!
Disliked: 1. The reception was on the 3rd floor. Anybody can enter the building at street level and wander around the hotel without passing the reception (image below). 2. My daughter (23), who was supposed to have an adjoining room ended up on the floor below. She called me in the early hours of the morning to say someone was trying to get into her room. It transpired it was a guy so drunk he didn't know where he was and had the wrong room. My daughter was very scared. The hotel did give us a refund for her room after I complained and had to send repeated emails. 3. There were no mattress protectors on the beds and my mattress was stained with what looked like blood (image below). 4. The general area is very noisy on a Friday and Saturday night until the early hours. We were in room 104, on the third floor. As there's a nightclub/pub on every street banging out loud music (I use the term music loosely) and there isn the accompanying chorus of shouting and screaming, forget sleep until about 3 or 4 am. 5. My friend's room had a wall socket hanging out of the wall with all the wires exposed (image below). 6. No NOT go to Leicester unless you absolutely have to, if you do find a different hotel. 7. The Car Parking is in the shopping centre across the road which the reception have no clue how to get to so don't ask reception. 8. Wardrobe space is inadequate (image below). 9. After searching the criteria fo a 4 star AA establishment I have no idea how the owning group can justify advertising the Villare as a 4 star hotel, I've stayed in better 3 star B & Bs

Exceptional

Exceptional

Liked: Absolutely stunning room

Not a Boutique hotel

Liked: I liked the location and the Prosecco on arrival. The bathroom was lovely as were the stealables
Disliked: Didn't like the floor or the decor - it was trying to be a boutique hotel but having wipe clean floors and one single heater made the room feel cold and actually freezing. The bed sheets were not of a good enough quality and overall, for the price, I would have rather stayed at Premiere Inn and saved some money.

Exceptional

Good value comfortable hotel

Liked: Great hotel. Excellent value for money. Easy check-in.

We would definitely stay here...

Liked: The rooms were well appointed. We had a great view but my adult daughter said the outside noise kept her awake. Bathroom was very clean with an excellent shower.
Disliked: There wasnt any BAR or restaurant, so we couldn't order any dinner when we arrived.