Superb

Liked: Great location. Friendly staff. Good breakfast.
Disliked: Request a room at the front. The train can be noisy

2 night stay

Liked: The location, the outside of building, clean room
Disliked: Booked this hotel because it said 4 star luxury hotel, but it wasn't, not enough 4 star touches, no lime or lemon in drinks, not enough cutlery on table at breakfast, awful coffee, paper napkins, just expected more for 290 pounds for 2 nights bed and breakfast

Superb

Excellent

Liked: I liked how friendly the staff were.

Superb

Exceptional

Liked: I liked how close the hotel was situated to the bars that we went to. The staff were friendly and very helpful too.
Disliked: Nothing

Great location but need to...

Liked: Location is great. Very helpful concierge with the parking
Disliked: Even though we had paid extra for a room with a castle view we were also put next to the train line where freight trains started coming through from 4.30am so disturbing sleep significantly. Despite me raising this on check out I wasn?t offered a discount or part refund just a promise to try and put us somewhere quieter if we stayed with them in the future.

Disappointing

Liked: It was just alright, location is great though.
Disliked: It wasn?t worth the money at all, there was a weird stain on the sheets, the room was so hot even with the fan on but couldn?t leave the window open as the noise from the train line was ridiculous, kept us up most of the night. The decor was outdated & the shower system definitely needs an upgrade, the water wouldn?t even go down the drain properly so we had to stand in a pool of water whilst showering. Just overall really not impressed even though I had such a high hopes for this place.

Beds in our room were...

Liked: The hotel was lovely, very clean and the staff were great!
Disliked: The beds in our room was small, not even the size of a double