Exceptional

I enjoyed it and would...

Liked: The service was outstanding. When I ordered in room dining, the food was delivered very promptly- more promptly than any other hotel. The food was delicious. We ate with my family twice at the Rugby Grill and the food and service there was excellent as well. The room was spacious and nice. The mini bar was restocked fairly promptly. The bathroom and shower were also spacious.
Disliked: The fitness center was old and outdated. The equipment is old and rusty which resulted in a minor injury to my finger.

Our stay was fantastic! The...

Liked: Location and room amenities (candy and drinks).
Disliked: There wasn't anything we disliked.

Everyone treated us like royalty....

Liked: Michael was the very best bar tender. Awesome.
Disliked: Water temperature and water pressure are paramount. It was tepid water with a weak stream. The only thing that disappointed.

We had a great time...

Liked: The location was great for us. A daughter lives near by. Staff friendly. Rugby Grille bartenders were both great.
Disliked: Housekeeping staff & supervisor need to be award there are people still in their room when they are cleaning. The constant slamming of 3 room doors was too much to take. Even after we asked them to try and close the doors not just let them slam they (including the supervisor) still did. Very disturbing, every minute slam. That lasted almost 45 minutes. :(Also, the Bell Captain didn't open the door for me twice and both times I had both hands full of things. :(

Pleasurable but noisy.

Liked: Great location. The bathroom was spacious and nice.
Disliked: Noisy at night. The light control was very slow. The view from my room was a dumpster.

Pleasurable but noisy.

Liked: Great location. The bathroom was spacious and nice.
Disliked: Noisy at night. The light control was very slow. The view from my room was a dumpster.

This guest did not leave comments about this hotel.

a beautiful property on the heart of B-Ham.

Liked: How elegant it is.
Disliked: The bar area could be better positioned as a lounge.