The Tower

Superb

Superb

Not a 4 star!

Liked: The location, staff and Breakfast were faultless
Disliked: The hotel is very tired and in desperate need for a refurb definitely not a 4 star!Our room was supposed to be a double, but the room was tiny with the bed pushed against a wall. We were on the 10th floor and the air conditioning was also broken so after the 2nd night we had to move rooms.

Poor experience, have stayed in...

Liked: The location of the hotel and the view from the river view room was excellent.
Disliked: The rooms were tired and the mould on the silicon sealant around the bath and tiles was unacceptable for a hotel of the perceived standard. The plus was rusty and room was generally in need of updating. There was confusion around the booking and I was charged twice for the booking and have not been able to secure a refund despite providing all the requested information.

Expensive view of Tower Bridge...

Liked: Breakfast was great, Concierge deserve a special mention, front of house also very accommodating. Location brilliant.
Disliked: Cleanliness in the bathroom was very poor, the diverter valve on the tap was missing the pull-up ‘knob’, the tiles behind the toilet were broken and only poorly repaired. The lights in the wardrobe didn’t work, the tiles in the bath were badly cracked, the control panel for the air conditioning looks like it was fitted by a 4 year old.The painted pedestal in the wardrobe needs a coat of paint, the air duct in the wardrobe needs securing. There was a door on our floor that looked like it had been forced open and not repaired.

Superb

Very good

Liked: Location is perfect! Concierge team is absolutely fantastic.
Disliked: Rooms are dated and air conditioning doesn’t work well.

Poor value worn out facilities

Liked: Breakfast and location great
Disliked: No working aircon in rooms public areas are cooled but not rooms. Had to indure 30 degree overnight room temp with a small fan and useless cooler. Need to invest in some small mobile aircon units if the main is not man enough for the job. Dont expect over hot rooms for £400+ per night. Offered to change room but not very helpful as we had to leave for a show and nothing done before we left. In 2025 not what you expect from a top london hotel.

Very good