The Swan Hotel Guest Reviews
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Write a review
Clive Mon, 25 March 2024
Mixed I'm afraid due to...
Liked: the staff were very helpful and friendly.our evening meal was delicious.
Disliked: We had such a bad nights' sleep due to the air conditioning units coming on at intervals during the night. They were very loud and were on for a considerable amount of time. When we told the receptionist she said the previous occupants had said the same. This was upsetting as surely it could have been sorted out. We were in room 11 and when we went outside we saw he offending air conditioning units under our window. It was my husbands birthday so this was upsetting after a lovely evening.
V Sat, 23 March 2024
Passable
Liked: Breakfast was great
Disliked: Price seemed a lot for the size of room we had. The floor.boards creek a lot so should have asked for a top floor room
Annabel Fri, 22 March 2024
Exceptional
Karyn Tue, 19 March 2024
Perfect break. Just wish we...
Liked: Comfortable. Staff lovely. Room had everything we could need. Well though through accommodation.
Tim Sat, 16 March 2024
Very good but service needs...
Liked: Room, food in the restaurant and breakfast. Location excellent.
Disliked: We ate in the bar. The young chap who took our order and also served behind the bar just didn't seem on it! We were the only ones he was serving as we ate early and we ordered olives to have with our drink but they didn't turn up. Also when we wanted drinks later after our meal we had to wait at the bar which was not manned before he reappeared - on one occasion we even had to go to reception to try and get served. Also after our meal we sat in the lounge and were never asked if we were ok or if we wanted any further drinks (despite staff walking by us frequently) which we had to fetch ourselves from the bar (which was a bit of a challenge as per above comment). Also it was noticeable in the lounge that tables were left with empty glasses where residents/customers had vacated but these glasses were not collected but just left. It was these small details which meant an excellent overall score was not justified. On the flip side the service we received from the breakfast team was exceptional.
Bridget Sat, 16 March 2024
Nice 3 day get away...
Liked: Lovely friendly staff comfortable bed lovely situation warm great breakfast
Disliked: Limited menu extravagant descriptions of rather disappointing expensive food Menus need a rethink and revamp to live up to quality of hotel
Dee Thu, 14 March 2024
We will return !
Liked: Whole experience was joyful and every little detail in the room had been thought about .... oh apart from filling the kettle in the sink - that was challenging !
Disliked: Just a little disappointed by quality of food in the restaurant on Saturday evening .... I am not sure smoked salmon works with a puree... and my cod texture was a little off putting with little taste.. The broth that accompanied the dish was very sweet. However maybe I just chose the wrong dishes .... We still had a lovely time
Ian Tue, 12 March 2024
Great hotel. Great team
Liked: We had a fabulous time being spoilt by the Swan team. The stay was a present to my partner. She said it was the best gift she has ever received! The Swan and I must have done something right!!
Disliked: Bless them. They kept forgetting my morning paper. (Swiftly delivered over breakfast!)
Paula Mon, 11 March 2024
Relaxing and enjoyable.
Liked: Lovely hotel, decor, staff and location.
Disliked: Nothing
Andy Sun, 10 March 2024
Enjoyable weekend in Southwold with...
Liked: Friendly helpful staff. Great location. Good bar and restaurant. Comfortable bed!
Disliked: Nothing to dislike