The Swan At Hay Guest Reviews
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Caroline Thu, 21 March 2024
Very good
Harry Thu, 21 March 2024
Great staff, tired rooms
Liked: Nice staff. Very helpful.
Disliked: Paid extra for one of the deluxe rooms. For the price I expected the standard of the room to be more luxurious, it was nice but overall felt quite tired, especially compared to other hotels I have stayed in for the same price. Overall I think the pictures make it seem nicer than it is, however the bed was comfy and the staff were very nice so it wasn't a negative experience.
Rachel Wed, 20 March 2024
Fabulous destination for a short...
Liked: Bed and room v comfortable. Staff very friendly and welcoming. Breakfast excellent
Kerry Wed, 20 March 2024
A pleasant stay, great location
Liked: Really lovely staff. Fantastic location. Room was clean and had lovely views.
Disliked: Breakfast was a bit basic - expensive for what it was. Bacon was too thick, lacked baked beans. When I had the pancakes, the bacon was really thick back bacon - should have been streaky bacon.
Anonymous Wed, 20 March 2024
Very good
Liked: We’ve stayed there many times so knew what to expect, and not disappointed
Disliked: Nothing
Kate Tue, 19 March 2024
Adequate for two night stay
Liked: Free parking. Good location. Food very good staff extremely friendly and helpful. Pleasant dining room and bar. Garden would be nice in the summer as it was quite spacious.
Disliked: Bathroom small with no shelves to speak of. Paintwork a little shabby in some of the public areas. Pillows felt and looked cheap along with valance skirt on the bed. Only one bedside lamp
Lorna Tue, 19 March 2024
Good
Liked: Nice building, comfortable room, and large bed.
Disliked: Sunday evening meal was odd. Identical choice served looking entirely different with different amounts of ingredients. A Caesar salad should have croutons not chunks of white bread.
Eamon Sat, 16 March 2024
Perfect village getaway. Highly recommended.
Liked: Breakfast was excellent and very reasonable. The location in the centre of Hay on Wye is delightful. The staff could not have been more helpful and my wife and I had a wonderful time. The afternoon tea was huge, delicious and very reasonably priced. I was particularly grateful as my wife has a bad back and the staff filled a hot water bottle for her back when we were leaving.
Tina Fri, 15 March 2024
Short staffed so didn’t stay...
Disliked: Decor very dated
Gaye Fri, 15 March 2024
It worked well for our...
Liked: It was very placed for the town. Staff were extremely pleasant & helpful.
Disliked: Situation