Fantastic place. Would stay there again in a heartbeat; very nice hotel and the service is great.

What a wonderful experience! When we arrived we were told they had to upgrade our room as there was not a 2 bed room available, so pleased and happy, we were upgraded to a magnificent suite. And the staff went above and beyond to accommodate us, even going so far as to help me fix my costume for an event I was attending that evening. Thank you so very much for making my visit to Vancouver so memorable and beautiful.

Liked: Outstanding!

Excellent Hotel

Liked: Good location, comfortable rooms and excellent restaurant for dinner.
Disliked: Breakfast. Ordered medium poached eggs, came almost raw, tomatoes full of water that runs into plate. For the price, not good quality.

Exceptional

Liked: The property is the best combination of comfort and luxury right in the heart of the city. If you are coming to Vancouver to shop, to attend a concert or a show, or just to enjoy the fabulous restaurants, this hotel location is perfect!

Exceptional

Very good

Disappointing

Liked: Location was good, bed was comfortable.
Disliked: Not what I would expect from a 5-star hotel. No slippers in room, towels had hair on them, had to personally declog hair from shower drain because the water was overflowing while showering, bathroom amenities were clearly reused - they had makeup on them from previous guests, internet was poor, only had access to guest internet, smart TV couldn?t be configured because it wasn?t on the same internet as our devices, front desk and concierge never picked up phone when calling from our room, couldn?t accommodate a later check out despite staying for five nights.

Very nice hotel, but it...

Liked: I personally would prefer a much more simple forniture, even if very big the room is packed with old chairs, lamps table and so onRoom and toilet would need a more modern touchWindows would need a better isolation, even if I was at 20th floor I could ear some noise from the street
Disliked: Very nice hotel situated in the middle of Downtown VancouverThe hotel offers a lot of services an the staff is very professionalThe room was very clean

Superb

Liked: Good location
Disliked: No housekeeping service because of COVID

Poor

Liked: staff is very professional and attentive.Location is terrific.
Disliked: Rooms are overdue for a facelift. Mold & mildew in the bathrooms.Sutton place uses COVID as an excuse NOT to service rooms on a daily basis. all the while advertising extra cleaning !!!

Very good