The Sutton Place Hotel-Vancouver

This hotel is one of the finest hotels in the city! Close to everything. The rooms are very spacious and comfortable, literally with all the conveniences of home!

Liked: Pretty much everything! Upon our check in the front desk clerk (Ceasar) was very polite and upgraded our reservation to a suite at no extra cost to us. Special kudos to the doorman who gave us a lovely smile upon our arrival and made us feel very welcome..
Disliked: Nothing.

Fantastic place. Would stay there again in a heartbeat; very nice hotel and the service is great.

What a wonderful experience! When we arrived we were told they had to upgrade our room as there was not a 2 bed room available, so pleased and happy, we were upgraded to a magnificent suite. And the staff went above and beyond to accommodate us, even going so far as to help me fix my costume for an event I was attending that evening. Thank you so very much for making my visit to Vancouver so memorable and beautiful.

Liked: Outstanding!

Exceptional

Convenient but expensive.

Liked: Head Bell Hop/Door man was very knowledgeable, helpful and friendly.
Disliked: No central coffee station that was complimentary.

Met expectations

Liked: As we stayed one night it was wonderful that laugage could be held between checkout and readiness to taxi to airport for late evening flight ...it would have been nice to have a space to freshen up b4 flight only disappintment ....
Disliked: It would have been nice to have ideas of places to visit in the area ...the jazz festival was on and we stumbled over it ...the Sutten could have promoted the amazing local talent

Expensive 5 star price for...

Liked: Large room, comfy bed, sumptuous decor in communal areas.
Disliked: My daughter was travelling alone from Australia to meet us with her 10 month old baby. We both emailed the property beforehand to ask for rooms on the same floor. This did not happen. My daughter wanted room service for food at 10pm. There was no answer on the telephone.. She had to eat a packet of crisps from the mini bar and the charge was an extortionate 12 dollars. This was refunded later but there was no apology or compensation for her going to bed hungry. Buffet breakfast was average for a 4 star hotel. Little variety. Same food each day. No cooked tomatoes or beans which are usually standard. No juices available unless asked for and even then only orange juice. Barrista coffee was not available. Pots of coffee were cold each morning. No decaf tea! Only jam available, no marmalade or honey.

Exceptional

Clean, comfortable and in a...

Liked: Very clean & comfortable rooms. The staff were gracious & helpful. The location was perfect for us.
Disliked: Nothing

Great hotel ideal location for...

Liked: Great views and very comfy bed. Concierge staff were extremely helpful.
Disliked: Reception staff weren’t particularly welcoming

Wonderful place to stay

Liked: The Sutton place was beautiful and I loved it. Everyone I spoke with was so friendly and welcoming. The doorman/ bellhop gave us a recommendation for a place to eat (Breka) and it was very good!

Superb