Fantastic place. Would stay there again in a heartbeat; very nice hotel and the service is great.

What a wonderful experience! When we arrived we were told they had to upgrade our room as there was not a 2 bed room available, so pleased and happy, we were upgraded to a magnificent suite. And the staff went above and beyond to accommodate us, even going so far as to help me fix my costume for an event I was attending that evening. Thank you so very much for making my visit to Vancouver so memorable and beautiful.

Liked: Outstanding!

Exceptional

Liked: Location and soundproof rooms and view
Disliked: The mattress was a little harder than I expected

Good

Liked: This was during COVID so there were no Amenities , but it was nice and quiet.

Pleasant

Liked: It?s hard to give a proper review of the hotel since we were there during the pandemic and none of the facilities or services were available. The location is excellent and there were lots of restaurants nearby which was good since the hotel restaurant was closed. The beds were comfortable and the rooms were a nice size.
Disliked: This hotel was clearly built at least 30 years ago and was likely the height of elegance at that time. But the fact that the decor of a still the same shows that it hasn?t moved forward - especially the bathrooms. We were here for a family matter and stayed in three rooms and all three bathrooms had outdated decor, old faucets and shower heads and tiny tubs with anti-slip pads that are grey from years of use. We didn?t pay full price for these rooms but I would have been disappointed if we had. The bathrooms definitely need to be upgraded for modern travellers.

Poor

Liked: No

Very good

Exceptional

Liked: Sutton is perfectly situated in the heart of Vancouver. The hotel itself is beautifully layed out with a perfect balance of in house amenities.
Disliked: Nothing

Superb

Liked: Comfortable bed and sheets

Exceptional

Pleasant

Liked: bed comfy. location good- near shops and restaurants. walking distance to train. workout room had plenty of equipment.
Disliked: small pool and jacuzzi. workout room was tight- lots of equipment but very tight. room was cold even with heat turned up. some staff were friendly while others were standoffish. furniture and furnishings need updating. bathroom basic and bathroom amenities not great.