The Sutton Place Hotel-Edmonton Guest Reviews
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|1.2 miles from Edmonton centre|
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Erica Sat, 19 January 2019
Very bad, I will not...
Liked: Hotel is nice and upscale.
Disliked: Room was not in good state, mirror in bathroom was hanging off wall, desk chair was broken, heating was not adjustable so it was boiling hot the whole time, and I called maintenance several times to have it fixed, which maintenance did not show up twice, it took me calling a third time on the second day to finally get someone to show up. The keycarded elevator, which you even need just to get to the mall section, go downstairs, etc was an absolute pain. I had to go down to get delivery every time since they couldn't send them up(bad customer service in this aspect, front desk should be allowed to send delivery up) and when you're in a hotel room with no kitchen, you order delivery often, meaning I had to get dressed and go down every time I needed to eat, ruining the comfort of staying in my room and relaxing. I also witnessed an absolutely disgusting display of the hotel staff removing a homeless person who was trying to warm up near the doors in the middle of the night(4am), and hotel staff was downright rude to me when I tried to intervene, including them trying to remove me from the hotel when they didn't believe I was a guest. When I asked for the staff members names, they refused to provide them.
Reynold Sat, 19 January 2019
Enjoyed our stay
Liked: Good location
Cyril Thu, 17 January 2019
close to rogers place
Laura Fri, 11 January 2019
Liked: Chop is beautiful
Disliked: Our bedroom was extremely cold!!!
Natalya Wed, 9 January 2019
Chris Thu, 3 January 2019
Liked: The lobby bar/restaurant is awesome. The location is perfect with concerts and games a short walk indoors away!
Mitch Wed, 2 January 2019
Liked: Good place close to Rogers place
Disliked: Parking for a full size truck sucks the valet refuse to park it.
Jeff Wed, 2 January 2019
Good location. Hotel needs updating.
Liked: Shower was really good. Location of hotel is excellent.
Disliked: Front desk check-in and check out are very inefficient. Climate control in room hard to figure out. Either freezing or cooking.
Tressa Tue, 1 January 2019
Nice to be able to...
Liked: Location walking distance to Rogers Place
Disliked: Checking in took WAY to long. Bed had a big dent in it. Our room right next to elevator - very noisy at times. We were on 16th floor right above main entrance - could hear smokers coughing up a lung or someone loosing their cookies.
Wanda Tue, 1 January 2019
Enjoy staying, we will return!
Liked: Convenience of food, drinks and venues.
Disliked: More channels on tv