Exceptional

Good

Exceptional

Exceptional

Exceptional

Good

Liked: The location of the hotel is excellent and the staff is helpful and friendly! The bathroom was alright!
Disliked: The room was a disappointment, because the furniture is worn out and the windows are not isolated. Several times the room was not done at night and shampoo etc. was missing. Breakfast is very expensive for what you get!

Pleasant

Liked: We loved the style, location, the comfort, the staff.
Disliked: We did not like that there was no where to meet (bar area not open, restaurant closed off service hours, small lobby) We did not like sending laundry out with specific notes upon check out. Upon checking back in 3 days later(in email prior to arrival and in person) requesting laundry be sent to room. Only having to ask again when not delivered, and being charged for those specifications and not receiving our laundry the way we requested. Then were told that we would be charged even more to have them made the way we clearly specified. We did not like that we left a complimentary bottle of wine in the room when we checked out, and rrequested that it be returned when we checked back in a few days later. We requested again when we arrived to be told that it would be brought to our room, and never got it. We noticed that when we checked in again to the same room with our pet, there were no provisions for our pet, nor was the bar area stocked with extra glasses. We requested extra glasses with room service, and they did not bring them. In hospitality, in general, attention to detail is what people pay for, and expect. We really did love the hotel, but were disappointed in the lack of attention to detail unfortunately.

Exceptional

Liked: The bed was amazing, The staff was great.

Exceptional

Liked: Everything
Disliked: Nothing