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The Surrey eeeee
The Surrey, 20 East 76th Street, New York City, NY | Area: Upper East Side
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4.2
HOTEL RATING: 
EXCELLENT
4.2 out of 5 (136 Ratings)
1.9 miles from New York City centre
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Hotel Description
Once a historic Upper East Side residential hotel the refurbished Surrey treats guests to charming rooms with fluffy beds a rooftop garden and a prime location near Central Park and the Metropolitan Museum of Art. Located on Manhattan's Upper East Side the 17-floor hotel was once a residence hotel — home to JFK Bette Davis Claudette Colbert and many other famous faces. Its 189 guest 'salons' retain their historical integrity with details like hand-painted wardrobes but they also have modern amenities such as flat-panel LCD TVs and free Wi-Fi. Renowned chef Daniel Boulud's Cafe Boulud is on the premises and there's a full-service spa as well. Retreat to the private seasonal rooftop garden for relaxation a cocktail and a view of the neighborhood. Parking is available for an additional fee. The hotel is on the Upper East Side within walking distance of Central Park and numerous art museums along the Museum Mile. If you're driving to the hotel LaGuardia Airport is a 20-minute drive JFK is 30 minutes and Newark Airport is 35 minutes away (all times dependent on traffic conditions).

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
E
Fitness Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Room Service
` Terrace
` Tour Desk
` Air Conditioning
` Babysitting/Child Services
` Bar
` Concierge Service
` Currency Exchange
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Massage
` Spa
` Dry cleaning
` Shoeshine
` Breakfast in the room
` Ironing service
` Heating
` Ticket service
` Bikes available (free)
` Private check-in/check-out
` Daily maid service
` fitness center
` All Spaces Non-Smoking (Public and Private)
` Baggage Storage
` Facilities for Disabled Guests
` Family Rooms
` Honeymoon Suite
` Non-smoking Rooms
` Restaurant With Dining Menu
` Safe
` Bedding

The Surrey Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.2 out of 5)

Write a review

4.8

Exceptional - 4.8 out of 5

Maureen Mon, 10 June 2019

Exceptional

3.8

Good - 3.8 out of 5

Olga Mon, 3 June 2019

Good

4.8

Exceptional - 4.8 out of 5

Cindy Sat, 25 May 2019

Exceptional

4.8

Exceptional - 4.8 out of 5

Anais Fri, 24 May 2019

Exceptional

5

Exceptional - 5 out of 5

Jose Wed, 15 May 2019

Exceptional

3.5

Good - 3.5 out of 5

Olga Mon, 6 May 2019

Good

Liked: The location of the hotel is excellent and the staff is helpful and friendly! The bathroom was alright!
Disliked: The room was a disappointment, because the furniture is worn out and the windows are not isolated. Several times the room was not done at night and shampoo etc. was missing. Breakfast is very expensive for what you get!

3.4

Pleasant - 3.4 out of 5

Anonymous Sun, 5 May 2019

Pleasant

Liked: We loved the style, location, the comfort, the staff.
Disliked: We did not like that there was no where to meet (bar area not open, restaurant closed off service hours, small lobby) We did not like sending laundry out with specific notes upon check out. Upon checking back in 3 days later(in email prior to arrival and in person) requesting laundry be sent to room. Only having to ask again when not delivered, and being charged for those specifications and not receiving our laundry the way we requested. Then were told that we would be charged even more to have them made the way we clearly specified. We did not like that we left a complimentary bottle of wine in the room when we checked out, and rrequested that it be returned when we checked back in a few days later. We requested again when we arrived to be told that it would be brought to our room, and never got it. We noticed that when we checked in again to the same room with our pet, there were no provisions for our pet, nor was the bar area stocked with extra glasses. We requested extra glasses with room service, and they did not bring them. In hospitality, in general, attention to detail is what people pay for, and expect. We really did love the hotel, but were disappointed in the lack of attention to detail unfortunately.

5

Exceptional - 5 out of 5

Anonymous Thu, 2 May 2019

Exceptional

Liked: The bed was amazing, The staff was great.

5

Exceptional - 5 out of 5

Avraham Wed, 1 May 2019

Exceptional

Liked: Everything
Disliked: Nothing

5

Exceptional - 5 out of 5

Nono Wed, 1 May 2019

Exceptional

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The Surrey 20 East 76th Street, New York City, NY