Name: The Suffolk Hotel
Address: 9 High Street, Haverhill
Telephone: (888) 323-5826

Exceptional

Liked: Great room and location, handy for pubs and restaurants Good value, great breakfast, polite and helpful staffPublic car park is immediately adjacent to the hotel and not expensive
Disliked: Room was really hot overnight, and with the windows open, the noises from the street ( Saturday night!) we're a bit loud. Not a big issue, just to be aware of. Excellent otherwise

Very smart and well equipped...

Liked: The room was stylish and comfortable, with all needs catered for and breakfast was great.

Good quality rooms and breakfast.

Liked: Room was very nice and comfortable. Breakfast was good quality. Central location was good.
Disliked: Lack of private parking. Very noisy in the very early hours with bin collections and road sweepers.

Exceptional

good accommodation at a low...

Liked: room was large and comfortableBreakfast was good and plentifulStaff were all very friendly and accommodating
Disliked: No actual parking on site - but pay and display car park near through rear door.Limited choice for evening meal - but they may be our taste

Exceptional

Zero sleep in hell

Liked: Staff were very friendly.
Disliked: My room was boiling, I thought due to the recent weather we have had ? The thermostat on the radiator was set on 30 degrees, I turned the thermostat to off but with the little ventilation due to the window only opening slightly the room was unbearable. Zero sleep! Even with the fan it just moved the hot air around. I was shattered the next day , and had a 3 hour drive so not happy with my experience. Speaking to another guest at breakfast he said his radiator was also on full , so clearly this is an issue that needs to be addressed urgently on your part.

Very good

Liked: The room was large & clean
Disliked: Checking in area is in the pub/ restaurant and had to go & look for staff. It's not the best check in area as the pub was also busy. Too much bird noise from 4am making it hard to sleep.

Exceptional

Liked: Staff went above and beyond to please.
Disliked: Nothing

Passable

Liked: We stayed at the hotel and overall the room was fairly clean, which we appreciated. However, there were a few issues that made our stay uncomfortable.At night, the room became extremely stuffy, and without any air conditioning, it was hard to breathe and sleep properly. In the morning, we couldn’t find where breakfast was served. No one informed us about the location or the time, so unfortunately we missed it.A bit more attention to guest comfort and communication would definitely improve the experience.