The Stratton House Hotel

Not worth considering again.

Disliked: Breakfast was unacceptable in that the menu was the brunch menu, which may account for the lack of jam/marmalade, but does not excuse the lack of condiments on the tables. Sunday breakfast even lacked the pots of tea that were provided on Saturday, make it yourself is not good enough.Room 33, originally allocated, has a bath literally tucked under the eaves, to the extent that the shower was unusable unless sitting in the bath.. Room 27 is 6' wide and 12' long, with the smallest television imaginable, no remote control. The hotel is a schizoid split between the bar/restaurant area being fairly comfortable and smart, and the cheap as possible room furnishings, no air conditioning, stained carpet, room 33, and a lack of interest in the customer appearance. The obvious minimality of staff employed reflects totally on the service standards received. This may well be to reduce costs, a reduction not reflected in room pricing, but is definitely showing in all other areas.

Pleasant

Liked: Staff were friendly room and good size good location
Disliked: Breakfast menu very limited only 1 option from entire menu allowed on B & B booking with tea or coffee, fruit juice or more than 1 course etc added charge only 1 cereal option (granola) available. Shower head very small and set to low, shower had to run for 5 mins before water hot enough -- wasting water. Food at bar expensive

Good hotel for the price...

Liked: Great location for Biggleswade town. Room was clean and spacious. Bed comfortable.
Disliked: The room was so hot I couldn't sleep properly. We were also not informed of the night entrance so were wandering around at night trying to find where to go.

Disappointing

Liked: Centrally located for town for eating as unable to get dinner in hotel.
Disliked: No dining facility on night I stayed. Room was exceedingly hot. Staff not readily available.Room price expensive for what is was.

Don't waste your money

Liked: It had a usb kettle and a bath
Disliked: We were not told what room we was in wether it was 6 or 9 we had to guess not told about breakfast.Then told we had to pay for breakfast but it was in our package and it was not good frozen pancakes heated up and hard eggs and this was our wedding night, the bed you could feel the springs on.The manager was very rude as well

Awful

Liked: The room was big enough and the parking was free
Disliked: The lack of communication, I received an email 2 days before with all check in and check out times. However they failed to mention staff leave early and gave my room key to someone else to give to me (absolute red flag), if this information was on the email I would have gone to check in after the wedding ceremony, My partner then went downstairs at 8:30 the next day to meet the rest of the wedding party to then be told check out was at 10 and we needed to leave the room. The email we received stated check out was 11am. And there was no mention of needing to check in by a certain time.

Very well presented accommodation.

Liked: Friendly staff clean and smart room. Very good food with great service
Disliked: Strange arrangement for breakfast one free item then pay for anything else e. g. fresh orange was an extra!

Exceptional

Pleasant

Liked: The location and the restaurant, which was excellent
Disliked: The room was in poor condition, and the shower was very poor. Lack of water and took ages to warm up. The included breakfast was good, but too many things were extra, eg, fruit juice.