The Strathallan - A Doubletree By Hilton Guest Reviews
Write a review
|2.2 miles from Rochester centre|
Write a review
Kaleigh Mon, 8 July 2019
The best place to stay...
Liked: I love the location, close to quaint restaurants and shops. Amazing restaurant located in the hotel. And what a beautiful job on the landscape and curb appeal.
Disliked: Was a little hectic trying to check in due to a wedding. The entrance way/ driveway is a little small trying to accommodate the hotel guest and the wedding party made it difficult to pull in, unload luggage, and get to the front desk.
Stephbeee Fri, 5 July 2019
Liked: Hotel location is beautiful, the beds were very comfortable. We checked in late, and the front desk was kind and provided us with earplugs to help mitigate the lack of sound-proofing in our room.
Disliked: Staff were not forthcoming on parking situation -- it's free, no need for valet! Also there was a young wedding party staying at the hotel happening and we had a room above the bar--the room was not soundproof. Not the fault of the hotel but as we headed upstairs a young woman had passed out and nearly fell on us coming out of the elevator. The smell in the elevator was...unpleasant!
Megan Tue, 2 July 2019
Paid a lot of money...
Liked: Lobby/restaurant was attractive, parking was free
Disliked: Where to begin... reserved a suite with 2 queen beds and a sofa bed, since we are 2 adults, 2 teens and 2 7 year olds. They gave us a suite with ONE queen bed and a sofa bed. Called down to let them know of the error. The employee said he'd have to call back once he found another room. 45 minutes later, no call. My husband went down and talked to the manager who offered $50 off a night for the inconvenience and assured us that the sofa bed would be made up while we were at dinner. Husband agreed (???). On our way to dinner, I stopped again at the front desk and asked about cots. She was going to charge us at first (Um, no) and then agreed to no charge. We returned back from dinner a little after 10 pm. Sofabed not made up. Called down and said someone would be right up. Called again at 10:30 and same response. Very nice manager came up but just assessed the situation. Called AGAIN at 10:45. Finally got sheets at 11. Air conditioning was spotty at best. Balcony door was so off the track that it took two of us to open it each time. Upon check out, we were asked about our stay. The employee offered us breakfast but it had just ended and he didn't have the authority to offer any other discounts. Just checked my statement- they didn't take the $50 off either.
Cyndy Mon, 1 July 2019
Siobhan Thu, 6 June 2019
Anonymous Wed, 5 June 2019
Anonymous Mon, 13 May 2019
Liked: The bed was like a cloud.
Very nice room with 2 balconies.
Staff always offering assistance
Jorge Tue, 23 April 2019
Till Wed, 17 April 2019
Extremely helpful and friendly staff!
Michael Mon, 15 April 2019
Great location, beautiful hotel
Liked: We wanted a nicer hotel with a pool for my 9 year old daughters birthday. Mission accomplished...great hotel
Disliked: Starbucks wasn't open early in hotel