The Stone House Hotel, Blackpool

Good

Exceptional

Liked: Host was very friendly rooms was nice and clean bed was comfortable nice warm too
Disliked: Nothing

Exceptional

Liked: Great location Very good staff Dave made us feel welcome
Disliked: Only negative was only one pillow each

Exceptional

Liked: Yes totally enjoyed our stay staff was wonderful the hotel clean the bed was comfortable and the location was great I will definitely book there again

Passable

Dirty rooms

Liked: Great location.
Disliked: Got given a room that had dirty sheets and towels, the room hadn't been cleaned since the last guests.They did move us to another room but there was no apology.The rooms were very dirty, furniture broken, bathroom doors don't shut.

Had a very bad experience

Liked: Not anything other than the location.
Disliked: Everything, the reception, it’s not clean , the heating was not working. When asked we were asked to collect from the ground floor. The room lights were not working when asked, we are told to use the lamp instead.

The hygiene and health levels...

Liked: Nothing
Disliked: It was disgusting everything about it.

Don't even look at it.....

Liked: Worst hotel. Don't even think about it. Poor facilities. Damp smelly and worst bedding
Disliked: Damp walls. Baf smell

Scary, dangerous, dirty, noisy.

Liked: Nothing at all, it was very dangerous stay as staff are abusive and don't care about health and safety, or of smoking and noisy guests etc.
Disliked: Very dirty rooms throughout the building, i saw about 10 rooms totally filthy with all the doors wide open, the room i was put in, smelled of mold, when you flush the toilet water leaked out, when i asked the staff for help he got aggressive, he lifted off the top of the toilet and flushed it and water sprayed up him and into the air, all over the floor, he fixed the toilet and stormed out, leaving everything soaking wet, he didn't clean it up or offer a room change, i had to use the towel to clean it up myself. The carpet stayed wet and it was the start of a really crappy stay that just got worse as the hours went on.The bathroom was also dirty, the bed was painful. The hotel is very noisy from outside, cars, drunks, drug addicts and seagulls, and really noisy 24 hours from inside the room, as the room below, was playing TV all day and all night, the staff didn't care, and said i can leave if i want to, and won't get a refund, it was stressful and painful to try and get any sleep, the people in the room below seemed to be very dangerous and didn't care, the staff was very abusive and rude and also didn't care. It was a very scary, sdangerous and painfull stay.