Pretty bad.. all the way...

Liked: The best thing about our stay was Rodney at the front desk.. and then maybe the shower.
Disliked: It took 2 hours to get part of our food when dining at the hotel restaurant.. Primo?s. They ended up wrapping it up to go because it had taken so long. Then for some reason the heat kicked on in our room. And no matter what we did.. the temperature just kept going up.. to a cool 76 degrees. We had to call to have it looked at. 2 creamers for 6 coffee pods.. and the coffee machine didn?t work right. We ordered room service for coffee..and it never showed up. When we called to let them know.. they said it had been delivered just as reported. We had to order again. And the ending to this place went right on queue. We get home only to notice we had been charged twice for that awful night..lol. We let them know what had happened. They said since we had booked through Booking.com we had to contact them..even though THEY charged us as well as Booking.com. The left us to deal with the error that they caused. And as of right now, we still have not gotten back one of the charges. Kudos to Rodney.. but we will never stay here again.. or any Statler Hotel for that matter. And fun fact: I?ve never wrote more than 5 reviews.. so this place is a real gem.

Exceptional

Pleasant

Liked: Valet was very nice
Disliked: Definitely the direct tv they have, very limited and u can?t even log into your streaming apps

Bad

Very good

Pleasant

Liked: The room was clean and the location was central to other activities. The onsite bars were nice as were the restaurants.
Disliked: The staff seemed overworked adn overwhelmed. We did not get the type of room that we requested and the bathtub was broken. I would not stay here again or recommend it to anyone

They still owe me money

Liked: Nothing they ripped me off and said they refunded me and they never did
Disliked: The staff and being ripped off and they never refunded my credit card

Staycation

Liked: The room great staff Excellent
Disliked: All the above quality and staff

Chic

Liked: Clean friendly staff
Disliked: Met ms.Kathy Hilton she was friendly and the staf was accommodating