Fab location, definitely NOT a...

Liked: the location
Disliked: rooms are ancient, haven?t been renovated in decades, at best the level of a low 4* property. certainly not the level of St Regis. outrageously expensive for what they were. no central lighting system, v old lamps that had to be switched on/off individually, only one set of toiletries for two days (and two people!), no kettle or coffee machine in room, an empty mini bar(!) and just a bottle of water without a glass next to the bed. FO staff was brilliant when I complained. the GM when I sent an e-mail took 3 days to reply and blamed it all on covid and the fact that ?resources where impacted by the events of the last two years?. Moreover their system on booking wasn?t updated and when I sent a message (twice) via booking, the reply came back that Mr xxx no longer works at the St Regis and that I should email xxx or xxx (I emailed them directly and never got a reply). lastly, their system had put in the reservation as one long name first and last name of my husband and my maiden name(!) V bad experience all together

Superb

Very good

Very good

Superb

Exceptional

total amount of lost 450$

Disliked: I forget my T-shirt and charger for phone in the room. After 3 hours from check out I call hotel management and ask to find them. I call them many times and they say that it?s not there and they need to check it with cleaning company but still not call me back, and never call me back in on details under this case. total amount of lost things is around 450$.

Happy birthday

Liked: Beautiful public rooms.Because it was my birthday my reservation was given a room upgrade.
Disliked: Breakfast was very expensive given it was typical breakfast food, though well prepared.

Superb