Name: The Spa Hotel
Address: Mount Ephraim, Royal Tunbridge Wells
Telephone: 0800 031 8416
Rating: 4.25

The Spa Hotel Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Pleasant

Superb

Liked: The room was very comfortable with an excellent shower though the bath mat was needed as it was quite slippy. Breakfast next day was excellent though I failed to be offered toast or perhaps I should have made that myself. It wasn't clear.
Disliked: Nothing

Lovely hotel in Tunbridge Wells

Liked: Great location, fabulous grounds and friendly staff
Disliked: Reception checking in: had to wait while the Receptionist took a phone call

Exceptional

Superb

Really enjoyed my stay and...

Liked: It’s a beautiful building and it’s lovely inside too. My room was great. Loved it. I enjoyed sitting in the grounds too with drinks and nibbles.
Disliked: Food service was quite slow.

Great place to see Kent

Liked: Great staff - large comfortable room
Disliked: Breakfasts variable in quality

Poor

Liked: Lovely gardens Room ok but small.
Disliked: Bad service...incorrect information on food from reception. Ordered food took over an hour to arrive. Drinks only delivered because we went and asked. Restaurant manager did give us the meal free.

Overpriced, underwhelming

Liked: Location
Disliked: Staff on arrival not very accommodating. Small room, with windows overlooking the designated smoking area where some colourful language was being used.