Good

Exceptional

Very satisfying stay thank you

Liked: Very clean and excellent location
Disliked: N/A

very comfortable, clean and hospitable

Liked: lovely building, great location
Disliked: swimming pool quite small and only few loungers

Lovely place and hotel, however...

Liked: The breakfast and spa facilities were excellent, as was the overall ambience of the hotel.
Disliked: The main issue was the extremely soft and uncomfortable mattress. This wasn't just our room as had a relation with us in another room who also mentioned this issue. It meant we all suffered with back pain after sleeping in the beds, simply do not expect this in any hotel let alone one of the quality. Also the room was dated, it needs redecorating especially the bathroom.

Good

A lovely breakaway to refuel...

Liked: The Spa Hotel is a short and pretty walk from Tunbridge Wells' central Pantiles shopping area and the fantastic Thackeray's restaurant. The hotel room and bed were very comfortable with a large bathroom and soft pillows. Staff left a card and chocolate fudge with good wishes for our anniversary in the room. The grounds are beautiful and the tennis court well kept and very convenient, yet not overlooked. The pool is small and cool but lovely for a dip, with sauna/steam rooms/changing rooms/gym all convenient.
Disliked: In the room the sheets were soft and clean but the bedspread smelled unwashed. There was coffee and herbal tea but no regular breakfast tea, though we could buy this in the Orangery. The terrace could do with more seating as the sun is coming out now and many guests wanted to be outdoors in the afternoon sunshine.At breakfast the scrambled eggs seemed to be heated up from a larger batch and were grey in the middle which was disappointing. The rest of the food was great.

Exceptional

Liked: Absolutely amazing

Reliable and consistent high standard

Liked: Breakfast was lovely and in a beautiful orangery. Staff very helpful. Very convenient with plenty of parking. Returning customer and love how all the rooms seem different. Always very clean.
Disliked: Hard to find anything really - I'd have preferred a room with a bath but they are all different and I guess you could ask.