The Spa Hotel, Royal Tunbridge Wells

Perfectly repeatable

Liked: I have stayed at the Spa Hotel before for a wedding and it has real charm and professionalism about it. The staff are great, it was warm and very well maintained. Room service was dead on time and I was able to park easily. I stayed in room 109.
Disliked: I’d say it was spot on value for money so nothing negative or improvements necessary.

Beautiful location and venue, service...

Liked: Location was great. Easy walk into center. The spa and treatments were great and breakfast was lovely at the Orangerie, although I advise people to book your slot in advance so you don’t get an early one at 8am on a Sunday like we did.
Disliked: The staff were either lovely or very inflexible, depending on who you got at the front desk. Even though I booked the spa treatments way in advance there was only one slot left for the massage and it was an hour after checkout, which is 11am (early given check-in is only 3pm). We asked for a late checkout so we could go up to the room after the treatment and had to escalate to the manager to get it.

Exceptional

Very good

Excellent. A great venue to...

Liked: It was a most enjoyable stay in a hotel that was much better than I expected. The staff were amazing and I was particularly grateful to be spontaneously offered a room upgrade on arrival.

Nice hotel but quite poor...

Liked: The reception team and Manager were all very kind. We went for my husband’s birthday and they kindly upgraded us the room and left a birthday card with fudge for him - I really appreciated this!The room was clean with tea/coffee options available.
Disliked: We had a dinner at the Orangery restaurant at the hotel and we were very disappointed.A quite pricey restaurant with a very poor quality of food and really small portions. We chose a homemade bread with butter while we we’re waiting for our mains - they brought us the butter and we’re waiting like 20min for the bread to come which was definitely not homemade. 12% discretionary service charge was added to the bill for a very poor service.The next morning we went for breakfast (we had booked a b&b) and I asked the waiter whether they have a buffet available or we should order and he mentioned that there is a buffet available and there is a hot menu available as well to order. We sat down, opened the menu placed at every table and noticed that the hot breakfast was changed at £17 hence we only went for the buffet. It was our bad for not asking whether the hot breakfast was included in what we had already paid but unfortunately no one made this clear to us saying that please ignore the pricing or sth like that.