The Sono Chicago

This was an overpriced choice...

Liked: The common areas were well appointed and comfortable. The room and common areas were very clean. These ease of checking in and out was nice. Receiving a parking permit for the car was included in the price, even though it is street parking, not private parking so there is no guarantee of safety.
Disliked: For starters, this property is not 30 minutes away from either airport, even if you were arriving in the middle of the night. It is also more than 1 and a half miles away from the Mag Mile. The room is grossly misrepresented in the photos, as far as size. It's tiny! You are literally 4 feet from the door when you're in bed. Two normal adults cannot walk around without bumping into each other. The windows do not open for any air circulation. There are no chairs and nothing to sit on other than the bed. You have no choice but to sit with nothing to lean against or lay down. There are ample pillows but they are all flat. The bathroom is large, but the vanity is too small to hold any of your personal toiletries. The shower is large with a bench to sit on, but there is no where hang your wet towels. Most importantly, there is no climate control in the rooms. We had to put towels on the air conditioning vents because it was too cool in our room. We called the front desk the first time to complain and the gentleman agreed to raise the temperature. That lasted about an hour before the cooling system kicked in again and we had the same problem. After calling a second time, the man offered to bring us vent covers, but at that point we were already undressed and ready for bed. The so called Continental breakfast was adequate but nothing that would merit the price paid for staying there. We spent over 400 dollars to sleep in a tiny room with our clothes on and eat frozen croissants from Costco Wholesale Club. This room is hardly suitable for for one person, and certainly not a good choice for a couple. Chicago is filled with much better choices at this price.

Exceptional

Exceptional

Exceptional

Liked: Beautiful property! Nestled into a neighborhood with upscale buildings and tree-lined streets. A parking pass was provided, and parking was available within a block. Breakfast was ample and the shared spaces in the building were all very attractive, spacious, and welcoming.
Disliked: I can't think of a thing! It was great!

Passable

Very good

The 10 out of 10...

Liked: Super clean, the manager/owner was very polite and professional. Amazing neighborhood, was able to find parking no problem. Plenty of nearby restaurants.
Disliked: There was. nothing to dislike.

It was a horrible experience.

Disliked: Booked a room for four nights. A hospital stay for my mother necessitated a last minute change in my plans. Notified them on Tuesday ahead of a Thursday-Sunday stay. Got no sympathy from the staff. $2200 DOWN THE DRAIN. I indicated I would pay for half the stay, similar to a policy in place at major/reputable hotels. No movement on their end. I have nothing good to say about the Sono. Will never ever stay there and will spread the word far and wide about my experience.

Superb