Very poor

Liked: I liked the look and the idea of a great experience. The valet staff were the only exceptional workers I encountered.
Disliked: Paying good money to be unwelcome. There was no attention to detail. The front desk people, including their manager, were not friendly and ambivalent when a concern was raised.. When I called to make a request, it was not met, infact they just hung up the phone on me. At checkout, Jeremiah, the front desk manager, never asked me about my stay, his colleague asked the Caucasian couple how their stay was.. Jeremiah also ignored my requests throughout my stay, I wanted a robe and an ice bucket, but he never delivered them. No sense of pride in what they do...what a shame because I really wanted to like the place.I'll probably never return again. There are other hotels that do not care about your appearance and treat everyone with dignity and respect in the city.

A beautiful hotel with an...

Liked: The atmosphere of the Classic Hotel was great. The staff starting with the Valet (Blake) going out of his way explaining the parking, to the Staff at the Red Piano (Melody) ensuring we had good beverages. The staff of the Park Avenue Grill (Evan and Brandy) were very friendly and even explained the history of this iconic hotel. we completely enjoyed the stay and would highly recommend this experience to everyone.

Exceptional

Overall the good outweighed the...

Liked: The location is great. Very walkable. The AC in my room didn't function like you would expect and there was a lot of dust left on things like lampshades and the tops of things. The bathroom was very clean as were the beds. When I checked in Saturday it seemed the staff was a bit overwhelmed and/or overworked with how busy it was. They handled it well enough for me, but I'm probably not telling you anything you don't already know in that you probably need extra help. And the extra help needs to be compensated well for the job they do. OKC doesn't have great car service and no one was helpful with that, saying for me to just get an uber, which I don't use. I enjoyed the hotel over all though and think it's a great property for Hilton to have in it's repertoire. That being said it needs to continue to get the proper investment and care to keep it up and running for a guest like me who had never stayed there before to come away with expectations met.

Exceptional

Liked: historic, beautiful.

Disappointing

charming hotel

Liked: clean, comfy beds, quite, nice interior.
Disliked: everything was great

We really enjoyed this historical...

Liked: Breakfast was adequate. There was a buffet or you could order off a menu. Service was a bit slow the first morning but improved on the second morning.
Disliked: Parking was a little expensive but I think that was due to so little of parking space around the area.

Exceptional