The Sir Thomas Hotel Guest Reviews
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|0.4 miles from Liverpool centre|
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David Tue, 22 October 2019
A very nice and comfortable...
Liked: The breakfast was very good. The location was perfect.
Disliked: The radiator didn't come on, we reported it and was told it comes on between 6pm - 9pm. It never came on.
Yvonne Mon, 21 October 2019
Poor customer service - no...
Angeles Mon, 21 October 2019
Liked: Decoration was incredible and staff were very helpful
Disliked: Everything was perfect
Janice Mon, 21 October 2019
Liked: The staff were very good and they did move us from the 2nd floor to the 3rd where the noise was a little less
Disliked: The noise outside was very loud the hotel I understand there was road works going on but really needs double glassed window espicially being right in the centre of the city
Hayley Mon, 21 October 2019
Excellent loaction and excvellent customer...
Liked: I LIKE THE LOCATION IT WAS PERFECT FOR OUR NEEDS
Disliked: The room was very dated and quite shabby. We were in room 214 and from 6am the traffic outside was extremely loud and felt like there was no window it was that noisy. There were recycling wagons empyting bins so lots of clattering and smashing bottles form 6am until about 9am. Had there been better windows the sound would be blocked out. £120 for one night was over priced and I wouldn't recommend the hotel to others unless the rooms underwent a refurb. The bar area and reception area were stunning but the rooms let the hotel down. Please review the rooms and bring them up to the standard of he rest of the hotel and make them worth the price you're charging for them.
Angela Sun, 20 October 2019
Disliked: Cleanliness . Was taking duvet cover off ready for room service to collect and was horrified by the state of the duvet underneath
Ian Sun, 20 October 2019
Caroline Sun, 20 October 2019
Liked: Staff were very friendly, hotel was in a good location, breakfast was really good with plenty of choices and room was clean . We will definitely be back
David Sun, 20 October 2019
Disliked: Knowing the location I requested a quiet room... Would have been quieter on the hard shoulder of the M62...The room was dated with badly fitting sash windows which where not at all sound proof or draught proof... Something desperately needs to be done.. sockets looked in safe.. blinds didn't block out light.. we had a 2 story neon sign outside.... Yes it's in the heart of town but simple update of windows would make it much better.Lift felt unsafe as in drops down before the doors close to take you up.I would rate this as no stars if possible, I travel the world on business and this hotel is poor.Lucky it was one night, neither my partner or I managed any sleep due to the shouting hoards of drunken people or the bright sign.
Anonymous Sun, 20 October 2019
Liked: The location
Disliked: The price of the hotel was extortionate for the quality of room. Very old fashioned. Extremely dissatisfied and will be booking elsewhere next time.