Great hotel; wonderful location; excellent rooms but above all the lady at the front desk was so helpful, polite and went above and beyond to make our stay an experience to remember - she took it from good to great!

Liked: The front desk service was on a different level.
Disliked: Nothing.

Liked: Very clean and close to everything

Liked: Convenient location to Orchestra Hall to hear the Chicago Symphony Orchestra.

Wonderful hotel

Liked: Spacious comfortable room. Excellent staff. Perfect location for exploring the city.

Exceptional

Liked: Great location, spacious, nice bathroom. Wonderful place to stay in Chicago.
Disliked: Nothing.

Superb

Liked: Very nice room. Excellent Bed Linen.
Disliked: Extremely high parking cost.

Liked: Location
Disliked: Valet

Superb

Superb

I stay here every year...

Liked: I love this hotel, we stay every year because it consistently delivers what we need - always friendly team, great location, decent sized rooms and bathrooms with robes and lovely Molton Brown amenities, comfy beds, in-room coffee machine, gym facilities and great breakfast selection. At the end of long days, it's somewhere I always feel comfortable and welcome coming back to, a home away from home.
Disliked: Nothing. Sometimes you worry that a place might not be as good next time you stay but we're 4 years in now and (unless you dislike repetition) I'm confident we will get the same great experience next year.

Liked: The price was fantastic for the location and the conditions in the hotel. The building was beautiful, and the room was clean and very comfortable.
Disliked: The extra fees for the amenities are rough, but if you actually make use of all the extras like the water in the room and the happy hour for guests, it's not as bad.