Comfortable stay with everything I...

Liked: My room was clean and had everything I needed. I knew I would be returning late to the hotel each night so was very pleased to find I was automatically given a front door key. Breakfast was good.
Disliked: Overall I felt the hotel looked a little tired but it didn’t put me off

Exceptional

Home away from home.

Liked: Great hotel, the staff were lovely very welcoming. Food freshly cooked, tasty. Location excellent, central.Would stay again.

Great position, nice hotel

Liked: Great position, would definitely re-visit

Disappointing

Liked: Basic clean and friendly Wasn't impressed with the evening meal,Breakfast was quite nice dinning room also very dated carpets to the toilets on the ground floor need a clean
Disliked: Showroom was very tight. Pillows were too flat ,Very dated on our last night we went out for food and when we got back place was in darkness even though it was only 9 pm nobody in sight thought that was a bit rude would of been nice if someone had prewarned us.

Very good

Liked: Staff were lovely - helpful and friendly Room and communal areas clean and tidyBreakfast was good.
Disliked: Bed a little too firmNot much to do in Shepton Mallet but very close to Wells

My stay was great and...

Liked: Hotel was very welcoming with staff going the extra mile. Food was great too.
Disliked: There wasn’t anything I didn’t like

Exceptional

Excellent, will recommend and stay...

Liked: Staff were excellent so friendly and helpful, breakfast was really good, cooked well and a good size.