Very good

Liked: Breakfast was exellent

Bad

Positive and negative

Liked: Friendly staff. Comfortable beds. Ideal location.
Disliked: Many stairs, unexpected. We knew about the shared bathroom, but couldn't open door to get back to room after shower. Didn't think to take combination code. No hairdryer. No toilet roll. Rotten food in fridge on landing. No breakfast as advertised, but recompensed.

I think my above two...

Liked: Nothing. I’ve made a complaint and trying to have monies refunded. DO NOT BOOK TO STAY HERE!Unhelpful staff. Freezing cold. No chef so no breakfast which we paid to have included! No hot water. Not given instruction of how to get into resident door after hours do at 11.30pm when we came back from a family function we could not get in. The number left did not ring so we had to call a relative, wake them up so we could sofa surf! No apology given.
Disliked: It’s clear closing down/ changing hands so customer service is not a priority but clearly taking your money is. We paid almost £360 for two rooms ( bed & breakfast) for two nights. One room was left vacant for the whole two nights because room was soo cold and communal bathroom had no hot water . They slept on the floor of a friend- NO refund offered. The other room was only used for one night because they were locked out on the second night and they could use their en-suite because there was no hot water - they had to shower at a friends house- again, no refund offered.

Zero effort made on breakfast,...

Liked: The location was good, close to shops and short walk from beach.
Disliked: Breakfast was literally packets of cereals and tiny cartons of UHT milk left on the stairs. Not even seats to sit down, drinks etc. There was no shower curtain in the bathroom so I couldn't have a shower and no bathmat. Bare bulb, no towel rail, non working bedside light. Also I had no cup to make a drink in (but was given one when I traipsed downstairs to the bar and asked for one).

Don’t

Disliked: Booked an overnight stay walking the Cleveland Trail. Reserved a deluxe double room with double bed including breakfast. In the evening we were requested to pay, already at the bar and informed that there was no breakfast as there was no cook . As compensation for the 2 times full English 10 pound was subtracted from the bill.Going to the room trough an old stairwell there is the kitchen and in front a fridge, with decaying food residues. Room was not as we expected from the pictures and 3 star (?) rating, metal bed was repaired with wood but mattress was still hollow, shower curtain yellow at bottom, holes in the dry wall bathroom, bathroom tiles broken and moving, no bags in waste bins, heating was off but small electric heater there that could not heat room.In the morning we found the building empty, expect of an older couple that tried to leave but could not find anyone to check out (note: on the bedroom door mentioned the when leaving before 9 h. you should close your door and drop key in letterbox). Backdoor was still unlocked (with homeless man sitting outside).The bar looked nice (and has good reviews on google), as we experienced it I cannot recommend the hotel.Erik

Very good

Liked: The bedroom was clean and very comfortable
Disliked: The bedroom was up 3 flights of steep stairs which I struggled with The kitchen was not working so there was no cooked breakfast available There was no information about what alternatives were available and saw no staff to explain this

Huge mistake

Liked: . Nothing
Disliked: Was very cold. Room was in the gods. Lots of stairs to climb .bath panel hanging off. Bedding smelled damp . No carpet on floor. Looked dirty. Feet were sticking to floor when walking anywhere in the building. Rubbish on the landing.No chefs so no meals. Not even breakfast. Said that the price charged would reflect this but they have still taken full amount

Avoid at all costs.

Liked: Breakfast wasn’t supplied because the chef had walked out
Disliked: Misdescribed.A run down and neglected building.Shocking really.