The Shay a Destination by Hyatt

Superb

Liked: Friendly staff, a cool rooftop pool and dining area, complimentary water bottles at the front desk, quick elevators, comfortable beds, and a great shower.
Disliked: Valet only, but I was aware prior to staying

Disappointing Lack of Transparency

Liked: Breakfast was good. It's a nice restaurant by the pool. The whole team was nice and trying to be helpful.
Disliked: Disappointing Lack of TransparencyI wanted to like The Shay. It's stylish and well-located but there were a couple of major drawbacks that left a bad impression. First, the mandatory valet parking came as a complete surprise. There are no self-parking options, and this information wasn’t communicated prior to arrival. Showing up tired with luggage and being told you have no choice but to valet isn’t a great welcome.Second, a daily charge is automatically added to your room for amenities such as Peloton rentals and other extras. These might be useful for some, but if you’re a family staying for just a couple of nights, they’re pointless and again, this fee isn’t clearly explained up front.People are already frustrated with the hidden fees creeping into Airbnb stays, and if hotels go down the same path, they’ll face the same backlash. The Shay should be upfront with guests: clearly state all mandatory charges and parking policies before booking, and make those extra fees actually useful to all types of travelers, not just gym-goers or long-term guests.

Very good

Liked: Front desk staff was incredible. I was offered a bottle of wine for my birthday
Disliked: It's pricey for what the hotel offered. Also, the restaurant staff (both) weren't aware of a promotion going on at the restaurants for a free appetizer which was embarrassing.

Exceptional

Overall a good stay for...

Liked: The fitness room and Butterfly restaurant.
Disliked: Towels were pretty thin. Also I think I was put in a handicap room. Not sure why. The gym ran out of wipes and cups. We used it each day.

Good

Liked: It was conveniently close to the venue of a party that we attended. It was very clean
Disliked: I didn't like all the extra fees that came with the bill and I did not like the fact that we had to pay extra for parking

Exceptional

Liked: Confortable beds, stylish hotel and the best dining experience of the year at Zaytinya, Chef Jose Andres’ newest addition to his award winning list! Can’t wait to return!!

Superb

Amazing place to stay in...

Liked: The room is spacious and I like the design of the bathroom in king studio. The Shay gives me a very comfortable, relaxing place during my business trip!
Disliked: Nothing